Hotel Receptionist

Job Description

Job Title: Hotel Receptionist

Responsibilities:

1. Welcoming guests: Greeting guests upon their arrival and providing necessary assistance.

2. Check-in and check-out procedures: Managing check-in and check-out operations accurately and quickly.

3. Responding to inquiries: Providing information about the hotel and its services as well as the surrounding areas.

4. Managing reservations: Handling the booking system, confirming and modifying bookings as needed.

5. Problem-solving: Addressing complaints and issues professionally to ensure guest satisfaction.

6. Teamwork: Collaborating with other departments such as room service and cleaning to ensure a comfortable experience for guests.

7. Keeping records: Accurately recording necessary information such as guest details and payments.

Qualifications:

- Good communication skills.

- Ability to handle stress.

- Knowledge of basic computer skills.

- Previous experience in the hospitality field is preferred.

- Excellent English language skills.