Hotel Receptionist

Hotel Reception Supervisor

Job Title: Hotel Reception Supervisor

Department: Reception

Location: Riyadh

Job Objective:

To provide effective supervision to the reception team to ensure exceptional customer service and enhance the guest experience at the hotel.

Responsibilities:

1. Team Management:

• Supervising reception staff and distributing daily tasks.
• Training and guiding new employees to ensure their understanding of policies and procedures.

1. Customer Service:

• Handling guest inquiries and resolving issues in a professional manner.
• Ensuring guest satisfaction by providing exceptional services.

1. Process Organization:

• Monitoring check-in and check-out procedures to ensure smooth operations.
• Ensuring the accuracy of information inputted in the reservation system.

1. Communication:

• Communicating with other departments (such as housekeeping and maintenance) to ensure guest needs are met.
• Providing regular reports to the reception manager about team performance.

1. Performance Improvement:

• Analyzing guest feedback and suggesting improvements to reception services.
• Participating in the development of strategies to enhance guest experience.

Qualifications:

• High school diploma or equivalent; Bachelor's degree in hotel management or related field preferred.
• Previous experience in hotel reception, preferably in a supervisory role.
• Excellent communication skills and the ability to interact with customers professionally.
• Ability to work under pressure and manage crises.

Required Skills:

• Strong leadership skills.
• Proficiency in using reservation and hotel management software.
• Organizational and time management skills.

Work:

• Full-time, may require working on weekends or holidays.

Notes:

Experience in the Opera system is essential.

Job Description

Job Title: Hotel Receptionist

Responsibilities:

1. Greeting guests: Welcoming guests upon their arrival and providing necessary assistance.

2. Check-in and check-out procedures: Managing check-in and check-out operations accurately and swiftly.

3. Answering inquiries: Providing information about the hotel, its services, and the surrounding areas.

4. Managing bookings: Handling the reservation system, confirming and modifying bookings when necessary.

5. Problem solving: Addressing complaints and issues in a professional manner to ensure guest satisfaction.

6. Teamwork: Collaborating with other departments such as housekeeping and maintenance to ensure a comfortable experience for guests.

7. Keeping records: Accurately documenting necessary information such as guest data and payments.

Qualifications:

- Good communication skills.

- Ability to handle pressure.

- Knowledge of basic computer skills.

- Previous experience in the hospitality field is preferred.

- Excellent English language skills.

• Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and ensure adequate supplies.
• Supervise the maintenance and cleaning teams, ensuring high-quality work.
• Coordinate prompt repairs and maintenance tasks.
• Prepare and adhere to reports on property operations and guest feedback.
• Respond to guest requests professionally and in a timely manner.
• Provide a professional atmosphere by greeting visitors and managing calls.
• Handle incoming and outgoing mail and packages.
• Maintain the reception area's appearance.
• Assist with administrative tasks as needed.

• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
• Proven experience in Operations and Front Desk management, ideally in hospitality.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in property management systems.
• Ability to work independently in a fast-paced environment.