ICQA Supervisor (Saudi National Only) MEATR ICQA

About the Role

Amazon is seeking an ICQA Supervisor (Saudi National Only) to join its team in Riyadh, Saudi Arabia. This full-time position involves overseeing the day-to-day operations within the Inbound or Outbound FC operations, focusing on safety, quality, performance, and the overall member experience. The Supervisor will be responsible for planning and ensuring sufficient resourcing for their function.

Key Responsibilities

• Supervise daily activities, ensuring overall safety, quality, performance, and member experience in FC operations.
• Set and clarify departmental requirements and expectations, fostering teamwork and open communication.
• Understand and enforce safety procedures, ensuring safe working practices and timely documentation of incidents.
• Prioritize tasks effectively to meet deadlines.
• Maintain professional conduct while adapting to ambiguity and change.
• Drive results and proactively address obstacles.
• Communicate and consistently enforce company policies.
• Source and develop ideas, integrating them into improvement plans.
• Ensure best practices are shared across departments, shifts, and the organization.
• Collaborate with HR, Facilities, Safety, and IT to secure support and resources for projects.
• Track production metrics, utilize data for continuous improvement strategies, and report to management.
• Assist in establishing long-term operational strategic plans.
• Mentor, train, and develop team members to optimize performance and foster individual growth.
• Recognize strong performance and implement coaching or progressive discipline for underperformance.
• Propose and implement improvements in equipment and processing methods.
• Conduct daily and weekly timecard reviews to ensure pay accuracy.
• Perform other assigned duties with flexibility, including rotating shifts/departments and working extended hours or holidays as needed, with an expectation to arrive 30 minutes early and stay 30 minutes after shift for pass-downs, reports, and timecard reviews.

Required Qualifications

• Bachelor's degree.
• Fluency in spoken, written, and reading English.

Work Environment

This role is based in Riyadh, Riyadh, Saudi Arabia, and operates on a full-time schedule. The position requires adaptability to varying work hours, including extended shifts and holidays, to support operational needs.