Manager SME Sales Specialist

About Mastercard

Mastercard is a global technology company in the payments industry, operating in over 200 countries and territories. The company's mission is to connect and power an inclusive, digital economy by making transactions safe, simple, smart, and accessible. Mastercard focuses on building a sustainable economy where individuals, financial institutions, governments, and businesses can realize their potential through secure data, networks, partnerships, and innovation.

Role Overview: Manager - SME Sales Specialist

This full-time role, based in Riyadh, Saudi Arabia, reports to the SME Cluster Lead. The Manager - SME Sales Specialist is an individual contributor responsible for driving SME sales growth. The position requires a strong sales and consultative mindset to understand client needs, position SME card and payment solutions, and translate opportunities into commercial outcomes. Success in this role depends on strong client engagement, cross-functional collaboration, and disciplined sales execution.

Key Responsibilities

• Drive SME sales growth by identifying client opportunities, developing propositions, and recommending solutions that support client revenue, profitability, and customer needs.
• Build and manage a strong pipeline through a hands-on, consultative approach, including on-site client interactions, needs assessment, opportunity shaping, and solution positioning across Financial Institutions and non-financial institution partners.
• Identify, originate, and convert new business opportunities, develop SME ecosystem plays, and drive the commercialization of signed deals to deliver measurable revenue outcomes.
• Contribute to achieving SME P&L objectives across key customers and broadly in Saudi Arabia, while supporting broader regional expert sales priorities aligned to Saudi Arabia business goals.
• Identify product, proposition, and business innovation opportunities across SME payment segments.
• Act as a client-facing SME cards and payments consultant, working with customers and internal partners to diagnose needs, shape recommendations, support solution design, and enable execution across sales, product, and market teams.

Required Qualifications and Experience

• Strong knowledge of cards, commercial payments, issuing propositions, and related solutions, with hands-on experience in sales and business development within the SME segment.
• Progressive business experience with a strong track record in the payments industry and a solid understanding of commercial and consumer payments.
• Experience in consulting, solution selling, or advisory-led client management, with a strong track record of working directly with customers in on-site environments to shape opportunities, guide implementation, and deliver business outcomes.

Key Skills

• Strong strategic thinking and consulting capabilities, including the ability to assess client needs, translate market insights into actionable recommendations, and influence decision-making at senior levels.
• Strong negotiation and influencing skills, with the ability to drive outcomes through stakeholders and partners who may not report directly into the role.
• Proven ability to influence without authority, working through account teams, product specialists, and partners to progress opportunities and deliver client outcomes.
• High bias for action, with a disciplined and results-driven approach to achieving sales targets and commercial objectives.
• Strong analytical and problem-solving skills, with the ability to identify issues early and resolve them directly or through effective escalation.
• Excellent interpersonal, communication, writing, and presentation skills, with the executive presence required to engage senior stakeholders, facilitate strategic discussions, and represent Mastercard credibly in client-facing environments.