Digital Marketing Manager

To maintain good relationships with all of the shop’s team.

To take on jobs to balance workload across team.

To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)

To work together to ensure the FOH and Kitchen and delivery business is the best it can be.

To have a good knowledge of Pret standards in all areas of the shop.

To serve customers efficiently, politely and quickly in an engaging manner.

To take the time to respond to customers’ needs delivering outstanding and amazing service.

To bust queues through speed of service and calling to customers.

To ensure products are presented in bags or on trays according to Pret standards.

To create delicious food according to Pret standards in an efficient, safe environment.

To always follow the 6 Key Point of Production.

To ensure stock is rotated and used according to standard.

To complete the Introduction to Pret course and pass the Pret Food Hygiene test

To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.

To inform the shop management team of any safety concerns immediately.

Job Responsibilities:

 1. Sales Target Achievement

 • Responsible for the overall sales performance of the flagship store, ensuring that sales targets are met or exceeded.

 • Develop and implement sales strategies to increase store sales and market share.

 • Monitor market trends and adjust sales strategies in a timely manner to maintain a competitive edge for the store.

 2. Team Management & Sales Training

 • Manage the store sales team and develop employee training plans to enhance their sales skills and product knowledge.

 • Motivate the sales team, improve morale, and drive performance to create a positive work atmosphere.

 • Organize regular sales training and morning meetings to ensure that employees are informed about products, promotions, and other key information.

 3. Customer Management & Service

 • Provide high-quality customer service to enhance customer satisfaction and loyalty.

 • Handle customer complaints and special requests, resolving issues to optimize the customer experience.

 • Organize and participate in VIP customer events to increase customer retention and enhance brand image.

 4. Product Management & Display

 • Responsible for managing product displays, ensuring that the presentation aligns with brand image and attracts customer purchases.

 • Regularly check inventory and arrange for timely restocking to avoid stockouts or expired products.

 • Coordinate with marketing activities to ensure product and promotional materials are placed according to campaign requirements.

 5. Store Operations & Daily Management

 • Manage daily store operations to ensure the store environment, cleanliness, and equipment meet company standards.

 • Responsible for cash handling, accounting, and financial management, ensuring accurate records.

 • Ensure compliance with company procedures and policies, and ensure employees follow standardized operations.

Job Requirements:

 • Education: Bachelor’s degree or above in Marketing, Retail Management, Business Administration, or a related field.

 • Experience: At least 35 years of experience in the retail industry or sales management, with experience in managing flagship stores, specialty stores, or high-end brands preferred.

 • Skills:

 • Strong sales management experience, familiar with sales processes and customer service techniques.

 • Excellent team management skills, with the ability to motivate and improve team performance.

 • Good communication and coordination skills, able to effectively work with various departments.

 • Familiarity with inventory management, product displays, and store operations management.

 • Proficient in Microsoft Office (Excel, Word, PowerPoint) and retail management systems.

 • Language Requirements: Fluent in Arabic and English, with the ability to communicate smoothly with customers and team members.

[Job Responsibilities]

 1. Recruitment & Talent Management

 • Develop and execute recruitment plans based on company growth needs, including resume screening, interview coordination, and candidate evaluation.

 • Maintain and expand recruitment channels to optimize talent acquisition.

 • Manage the onboarding process and training to ensure smooth integration of new employees.

 2. Employee Relations & Company Culture

 • Handle employee lifecycle processes, including onboarding, confirmation, transfers, and offboarding, ensuring compliance.

 • Monitor employee satisfaction, organize team-building activities, and foster a positive work environment.

 • Address employee concerns and resolve workplace disputes to promote effective communication between employees and the company.

 3. Attendance & Compensation Management

 • Manage attendance records and ensure data accuracy.

 • Assist with payroll processing, performance evaluations, and benefits implementation to maintain a fair and motivating compensation system.

 4. Performance Management & Training

 • Assist in developing and optimizing the performance evaluation system, follow up on assessments, and provide improvement suggestions.

 • Organize internal and external training programs to enhance employees’ skills and business capabilities.

 5. Policy Development & Compliance

 • Research local labor laws and ensure company HR policies comply with legal requirements.

 • Develop and refine HR management policies to improve efficiency.

[Job Requirements]

 • Education: Bachelor’s degree or above in Human Resources Management, Business Administration, Psychology, or a related field.

 • Experience: At least 3 years of HR-related experience; experience in multinational corporations or the retail industry is preferred.

 • Skills:

 • Proficiency in recruitment, compensation, performance management, training, and employee relations.

 • Knowledge of Saudi labor laws and related regulations with strong compliance awareness.

 • Excellent communication, organizational, and stress management skills.

 • Proficiency in Microsoft Office (Excel, Word, PowerPoint) and HR management systems (such as SAP, Oracle, Workday).

 • Language Requirements: Fluency in English and Arabic for daily business communication.