Mgr Housekeeping (Saudi Only)

About the Role

St. Regis is seeking a Housekeeping Manager (Saudi Only) to oversee daily shift operations in Riyadh. This full-time role is responsible for ensuring guestrooms, public spaces, and employee areas are clean and well-maintained, while also managing Housekeeping, Recreation/Health Club, and Laundry operations, if applicable. The position requires 2-5 years of experience and focuses on maintaining guest and employee satisfaction within budget parameters.

Key Responsibilities

• Manage daily Housekeeping shift operations, ensuring compliance with all policies, standards, and procedures.
• Inspect guestrooms daily and communicate status to the Front Desk efficiently.
• Prepare work assignments based on room cleaning lists and prospective check-outs.
• Maintain inventory to ensure adequate supplies for all operations.
• Implement and supervise an effective inspection program for all guestrooms and public spaces.
• Monitor departmental operations to achieve or exceed budgeted financial goals.
• Ensure employees have proper supplies, equipment, and uniforms, and communicate areas needing attention.

Human Resources Management

• Utilize available training tools to train new room attendants and provide follow-up training as needed.
• Establish and maintain collaborative relationships with employees, ensuring mutual respect.
• Schedule employees according to business demands and track time and attendance.
• Ensure employees understand expectations and administer property policies fairly and consistently.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Observe employee service behaviors, provide feedback, and ensure employee recognition occurs on all shifts.
• Solicit employee feedback, maintain an open-door policy, and review satisfaction results to address concerns.
• Participate in employee progressive discipline procedures and recognize team member contributions.

Guest Service Excellence

• Set a positive example for guest relations and uphold the brand's service culture.
• Participate in developing and implementing corrective action plans to enhance guest satisfaction.
• Empower employees to deliver excellent customer service and emphasize guest satisfaction in departmental meetings.
• Respond to and resolve guest problems and complaints effectively.
• Continuously strive to improve service performance across all operations.

Qualifications and Experience

• A minimum of 2-5 years of experience in housekeeping operations or a related field.
• Demonstrated ability to direct and work with employees to ensure high standards of cleanliness and maintenance.
• Proficiency in completing inspections and holding staff accountable for corrective actions.
• Understanding of operational budgets and the ability to manage within financial goals.
• Strong communication and interpersonal skills to foster collaborative relationships.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring a commitment to maintaining high standards of service and operational efficiency within a dynamic hospitality environment.