Partner Operations

About Echelon

Echelon is a Saudi technology company focused on bringing global AI technologies to the Kingdom. The company deploys these technologies through its engineering organization, integrates partner technology into Echelon IP, and aims to productize Saudi-developed capabilities over time.

The Role: Partner Operations

Echelon is seeking a Partner Operations professional to manage the operational framework supporting the company's partnerships. This full-time role is based in Riyadh, Saudi Arabia. The individual in this position will define how Echelon manages its partners operationally and will be positioned for a senior operations role as the partner portfolio expands, which is projected to double annually until 2028. This role reports to the Head of Partner Development.

Key Responsibilities

• Maintain the CRM and partner tracker, ensuring it is current and reconciled with Finance for all partners, tiers, contracts, program terms, deals, milestones, and take rates.
• Manage committee operations, including preparing agendas, packs, minutes, decisions, and actions for the Partner Pipeline and Partner Activation Committees, and ensuring follow-through between meetings.
• Administer revenue share processes, including deal registration, milestone confirmation against the 50/80/100 percent curve, invoicing, collections, and reconciliation with Finance.
• Oversee partner onboarding, which involves contract filing and NDAs with Legal, providing portal and tool access, conducting enablement sessions and events, and managing a partner’s first ninety days.
• Generate reports such as pipeline, coverage, and Partnership Health dashboards, the quarterly partner review pack, and inputs for the five-year model.

Required Skills and Attributes

• Operations First: Experience in sales, partner, or revenue operations, program coordination, or analysis within a technology company, consultancy, or start-up.
• Spreadsheet Proficiency: Strong skills in building and maintaining accurate trackers and transforming them into reliable dashboards.
• Customer Focus: Measures work by customer outcomes and prioritizes accordingly.
• Ownership Mentality: Takes end-to-end ownership of outcomes and proactively addresses issues.
• Clear Communication: Explains complex information simply to diverse audiences and highlights the value of work.
• Comfort with Ambiguity: Capable of making progress with incomplete information and enjoys problem-solving in unstructured environments.
• Long-term Builder: Invests in Echelon’s long-term success by integrating learnings into strategy and operations.
• Curiosity: Reads and understands partner agreements, and can clearly explain concepts like take rates, milestones, and revenue-share curves.
• Speed of Learning: Adapts quickly to new systems, contract types, or committees, building methods as needed and documenting them.
• Rigour: Demonstrates precision with numbers, deadlines, and records.

Compensation and Benefits

The compensation package includes a base salary, housing, transport, and education allowances, medical cover, and equity through the employee equity program. Specific terms will be shared at the offer stage.