Receptionist

We're looking for talented and dedicated professionals to join our team at a five-star hotel luxury spa

• Greet and welcome guests as soon as they reach the premises.
• Direct visitors to the appropriate person and office.
• Answer, screen, and forward incoming phone calls.
• Ensure the reception area is tidy and presentable with all necessary stationery and materials.
• Provide basic and accurate information in person and via phone/email.
• Receive, sort, and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Order front office supplies and keep inventory of stock.
• Organize and manage the bookings of the conference and meeting rooms.
• Perform other administrative tasks to support various internal departments.

• Education: High school Diploma.
• Experience: Proven work experience as a receptionist, front office representative, or similar role.

• Front Desk Coordination:
  • Greet clients and visitors with professionalism.
  • Manage reception area to create a positive first impression.
  • Answer, screen, and forward incoming calls and inquiries.
  • Collaborate with the Reception team for seamless task transitions.
• Client Service:
  • Address inquiries and assist with appointments.
  • Act as a liaison ensuring smooth communication between clients and staff.
• Administrative Support:
  • Assist with scheduling, managing calendars, and organizing meetings.
  • Prepare internal and external communications.
  • Manage onboarding/offboarding processes and administration tasks.
• Problem Solving:
  • Display creativity and proactive thinking in addressing unexpected situations.
• IT Support:
  • Issue guest Wi-Fi access and assist with basic IT troubleshooting.
• Office Access:
  • Monitor office access and ensure security protocols are followed.
• Meeting Room Booking:
  • Manage booking processes and ensure accurate setups.
• Courier Management:
  • Manage courier accounts and ensure timely payment of invoices.

• Attention to detail and flexible goal orientation.
• Strong interpersonal skills and a professional demeanor.
• Excellent communication and multitasking abilities.

• Proficiency in Microsoft Office Suite.
• Knowledge of video conferencing tools is a plus.

• A minimum of 3 years in a corporate reception position.
• Experience in financial services or management consultancy preferred.