Receptionist

Receiving patients and visitors and directing them to the various departments in the clinic.

Answering phone calls and providing basic information to patients.

Scheduling patient appointments and organizing the doctors' timetable.

Recording patients' personal data in the system and preparing their medical files.

Monitoring the availability of doctors and medical facilities to ensure smooth workflow.

Handling all general inquiries related to the health services provided.

Providing administrative support to other teams in the clinic.

Ensuring a clean and tidy environment in the reception area.

Handling emergency situations professionally and calmly.

Job Title: Receptionist in a Women's Salon and Spa

Tasks and Responsibilities:

1. Receiving and welcoming clients

• Receiving clients with courtesy and a smile.
• Providing information about available services and offers.
• Directing clients to specialists for the required services.

2. Managing bookings and appointments

• Organizing the booking schedule and ensuring availability.
• Confirming appointments with clients via phone or messages.
• Following up on any modifications or cancellations of appointments.

3. Customer service

• Dealing with client inquiries and complaints professionally.
• Providing suggestions to customers about suitable services for them.
• Ensuring client satisfaction with the services provided.

4. Managing administrative operations

• Recording client data in the approved system.
• Collecting payments and issuing invoices.
• Tracking reception inventory, such as membership cards and promotional offers.

5. Maintaining cleanliness and organization of the reception area

• Ensuring that the reception area is clean and tidy.
• Arranging brochures and promotional offers attractively.

6. Coordinating with the team

• Informing specialists about appointments and modifications.
• Collaborating with management to ensure high-quality service delivery.

Qualifications and Required Skills:

• Previous experience in reception or customer service (preferably in salons or spas).
• Excellent communication skills and courtesy in dealing with clients.
• Proficiency in computer usage and booking programs.
• Ability to manage time and handle multiple tasks.
• Neat appearance and professionalism in dealing.
• Fluency in both Arabic and English (additional advantage).

Working Hours:

• Full-time or part-time according to the salon's work system.
• Ability to work in morning or evening shifts.

Benefits:

• Fixed salary + commissions or performance incentives.
• Elegant and comfortable work environment.
• Continuous training on reception and customer service skills.