Receptionist

Receiving patients and visitors and directing them to the different departments in the clinic.

Answering phone calls and providing basic information to patients.

Scheduling patient appointments and organizing the doctors' timetable.

Registering patients' personal data in the system and preparing their medical files.

Monitoring the availability of doctors and medical facilities to ensure workflow is smooth.

Handling all general inquiries related to the provided health services.

Providing administrative support to other work teams in the clinic.

Ensuring a clean and organized environment in the reception area.

Dealing with emergency situations professionally and calmly.

Job Title: Restaurant Receptionist

Restaurant Description:

We are an upscale Italian restaurant located in the heart of Sahara Mall, offering an authentic and distinctive dining experience for our guests. We pride ourselves on a warm and elegant atmosphere and a menu rich in the most delicious traditional and modern Italian dishes, using the finest fresh ingredients. We always strive to provide exceptional service to our guests and create an unforgettable experience for them.

Purpose of the Job:

Welcoming guests warmly and providing excellent customer service, managing restaurant reservations, directing guests to their tables, and ensuring an enjoyable dining experience for customers.

Main Responsibilities:

• Welcoming guests upon their arrival with a smile and warm greeting.
• Taking table reservations via phone, online, or in person, organizing and confirming them.
• Efficiently and promptly directing guests to their designated tables.
• Providing information about the menu, special offers, and any other information guests may need.
• Handling guest complaints politely and professionally, finding suitable solutions.
• Managing the waiting list efficiently, accurately estimating wait times, and keeping guests informed of updates.
• Maintaining a clean, tidy, and attractive reception area.
• Collaborating with other team members (servers, chefs, etc.) to ensure smooth and efficient service.
• Answering phone calls professionally and providing requested information.
• Wishing guests farewell upon their departure and ensuring their satisfaction with their experience.

Qualifications and Required Skills:

• Excellent communication skills in Arabic, and proficiency in English, both spoken and written.
• Excellent customer service skills.
• Ability to work under pressure in a fast-paced environment.
• Good organizational and time management skills.
• Ability to use basic computer programs.
• Previous experience in the hospitality field is preferred.
• Ability to work in different shifts.

Personal Attributes:

• Courteousness and friendliness.
• Ability to deal with different types of customers.
• Patience and calmness.
• Attention to detail.
• Ability to work as part of a team.