Join Hilton as a Receptionist and become a vital part of our team!As a Receptionist at Hilton, you will provide exceptional reception services to guests, ensuring their experience from check-in to check-out is outstanding. Your role is essential in creating memorable first impressions and facilitating a seamless stay for our guests.
Key Responsibilities:- Achieve positive outcomes from guest queries in a timely and efficient manner.
- Ensure an efficient reception experience, including check-in/out procedures.
- Maintain communication with the Front Office Manager and Reception Supervisors about guest feedback.
- Deliver a high level of customer service consistently.
- Participate in training and development initiatives.
- Demonstrate knowledge of hotel room categories, rates, and packages.
- Maximize room occupancy and use up-selling techniques to promote hotel services.
- Follow procedures for accepting various forms of payment.
- Comply with hotel security and health regulations.
- Assist other departments as needed.
Qualifications:- Previous experience in a customer-focused environment.
- Completion of a high school certificate or equivalent.
- Positive attitude and strong communication skills.
- Commitment to delivering exceptional customer service.
- Ability to work independently and collaboratively within a team.
- Competent level of IT proficiency.
Preferred Qualifications:- Experience in cash handling.
About Hilton:Hilton is a leading global hospitality company, dedicated to delivering the highest standards of service. With a diverse portfolio of hotels and a commitment to exceptional guest experiences, Hilton continues to innovate and enhance its offerings for travelers around the world.
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