Reservations Agent

Join the Award-Winning Team at Mandarin Oriental, Riyadh!

As a Reservations Agent, you will be integral to our guest experience, ensuring satisfaction from the first interaction through their stay. Our brand’s commitment to excellence and hospitality creates a dynamic work environment.

General Responsibilities:

• Understand and comply with all corporate and hotel policies and standard procedures.
• Support learning and development activities.
• Safeguard guest and company information.
• Ensure the highest standards of customer service are upheld.

Departmental Duties:

• Answer hotel’s main telephone and connect guests and colleagues.
• Process and confirm guest reservations for Rooms, F&B, and Spa.
• Accommodate special requests and provide in-depth knowledge of hotel services.
• Maintain accurate records of all reservations.

Customer Focus:

• Deliver service excellence throughout each customer experience.
• Build strong relationships with customers and team members.
• Handle guest complaints to ensure customer satisfaction.

Colleague Relations:

• Foster positive employee relations and demonstrate our values.
• Communicate effectively with all departments.

Sustainable Responsibilities:

• Implement eco-friendly practices and educate on sustainability initiatives.

Supervisor in spa and organizing work with specialists