Retail Sales Executive

About the Role

RAK Ceramics is seeking a Retail Sales Executive to join its sales team in Riyadh, Saudi Arabia. This full-time role focuses on achieving retail sales targets, assisting customers in product selection, managing sales orders, and maintaining high standards of customer service and showroom presentation. The position requires 3-5 years of relevant experience.

Role Overview

The Retail Sales Executive will support the Showroom Manager by building and maintaining customer relationships, following up on orders and stock availability, and ensuring a smooth customer experience from product selection through delivery and after-sales follow-up. This role is integral to the company's success in meeting retail sales objectives.

Key Responsibilities

• Welcome and assist showroom customers, understand their needs, and recommend suitable products.
• Follow up with customers after delivery to ensure satisfaction and resolve any concerns.
• Achieve assigned sales targets by providing attentive service and converting inquiries into sales.
• Manage sales orders from creation through delivery, confirming items and explaining terms and conditions.
• Coordinate with the Finance department to create new customer accounts in SAP and verify payment records before delivery.
• Follow up on outstanding order payments.
• Maintain showroom displays, accurate product pricing, and display materials according to company standards.
• Collaborate with the Showroom Manager and internal teams to confirm stock availability and ensure timely order processing and delivery.

Required Qualifications and Competencies

• Proven experience (3-5 years) in retail or showroom sales, preferably within building materials, tiles, sanitaryware, or related industries.
• Strong understanding of customer service, product presentation, and showroom sales processes.
• Ability to manage sales orders, follow up on payments, and coordinate customer account requirements using SAP.
• Demonstrated ability to understand customer needs, clearly explain sales terms, and effectively resolve customer concerns.
• Strong communication, active listening, and customer relationship-building skills.
• Effective problem-solving abilities, adaptability, and capacity to work under pressure.
• High level of integrity, discipline, initiative, and attention to detail.
• Team-oriented mindset with strong collaboration and time management skills.

Work Environment

This role requires flexibility to work shifts and adhere to assigned showroom schedules, including weekends, to meet operational needs.