Services Account Manager Professional Services

About ARIS

ARIS is a Process Intelligence company dedicated to helping organizations discover, create, and transform their processes. The company focuses on delivering measurable business outcomes and scaling AI with confidence. ARIS integrates process design, real execution insight, and AI-driven optimization into a single platform, enabling organizations to build a governed digital twin of their operations. This approach helps businesses understand how work truly happens and continuously deliver value across the enterprise.

By providing the necessary process foundation, visibility, and governance for AI adoption, ARIS supports businesses in deploying and scaling Agentic AI safely and effectively. This ensures that agents operate on trusted processes, data, and controls. With over 30 years of expertise and recognition from leading analysts such as Gartner and Forrester, ARIS is a trusted partner for global enterprises in converting process intelligence into tangible business impact.

The Role: Services Account Manager

ARIS is seeking a Services Account Manager to join its team in Riyadh, Saudi Arabia. This full-time role involves acting as a core commercial and engagement orchestrator within Professional Services. The Services Account Manager will partner closely with Account Executives, Solution Architects, Customer Success Managers, Delivery Leads, and Partners. The primary responsibility is to own the commercial lifecycle of Professional Services engagements, from shaping engagement models and pricing to managing contracts, margins, forecasting, and identifying expansion opportunities.

Key Responsibilities

• Manage the commercial lifecycle of Professional Services engagements, including scoping, engagement models, pricing, contracting, margins, forecasting, and renewals.
• Collaborate with Account Executives, Solution Architects, Customer Success Managers, Delivery Leads, and Partners to develop and position Professional Services offerings.
• Cultivate and maintain strong relationships with strategic customers and stakeholders across APJ and the Middle East regions.
• Identify and pursue expansion, cross-sell, and additional Professional Services opportunities within existing customer accounts.
• Ensure pipeline hygiene, accurate forecasting, and clear visibility of Professional Services opportunities and revenue.
• Align customer demand and commercial commitments with delivery capacity, resources, and timelines.
• Support the development of value-based proposals and commercial structures that align with customer outcomes.
• Serve as a trusted commercial advisor to customers, helping them understand the value and impact of ARIS Professional Services.
• Work with internal teams to resolve commercial, contractual, and delivery-related issues.

Qualifications and Experience

• A minimum of 12 years of experience in Professional Services, Sales Engineering, Customer Success, or commercial roles within enterprise software or consulting.
• Demonstrated experience managing the commercial lifecycle of enterprise Professional Services engagements.
• Proven ability to work with enterprise customers and senior stakeholders in complex, multi-stakeholder environments.
• Strong commercial acumen, including experience with pricing, contracts, margins, forecasting, and pipeline management.
• Ability to identify and develop expansion and cross-sell opportunities within existing customer relationships.
• Solid understanding of Professional Services delivery models, resource planning, and customer engagement structures.
• Excellent stakeholder management and communication skills, with the ability to influence across sales, delivery, product, and executive teams.

Work Authorization

Applicants must have the legal right to work in Saudi Arabia without requiring employer sponsorship. Visa sponsorship and relocation support are not available for this position.