Technical Support Specialist📣 Job Ad

Join Our Team as a Technical Support Specialist!
At alfanar, we are committed to providing top-notch technical support to our clients. We are looking for a Technical Support Specialist who will be responsible for delivering exceptional hardware and software support to ensure seamless operations.

Job Purpose
This position exists to provide hardware and software technical support efficiently, in a timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Key Accountability Areas

• Technical Support: Provide enterprise technical support in a professional manner by diagnosing and fixing issues, performing installations, configuring systems and providing support for end users on both Windows and Mac OS.
• SLA Adherence: Ensure adherence to Service Level Agreements for all operational processes, coordinating with product support teams to maintain system stability.
• Software Compliance: Ensure all used software sites are legalized and compliant with IT policies.
• Knowledge Management: Create and maintain knowledge articles for future reference and support fellow team members.
• Documentation: Document ticket summaries and provide management updates on your progress.

Qualifications:

• Bachelor's Degree in Computer Science
• Experience: 2 to 5 years
• Competencies in Data Security, Help Desk Technologies, and Technical Tools

We invite you to apply if you are passionate about technology and customer service to join our dynamic team!