Train Ambassador

About FLOW Consortium

FLOW Consortium is responsible for the operation and maintenance of Lines 3, 4, 5, and 6 of the Riyadh Metro, representing the largest metro operation and maintenance package in Saudi Arabia. Formed through a strategic partnership between Hitachi, Alstom, and Ferrovie dello Stato Italiane, FLOW brings together global expertise and operational experience in managing complex, high-capacity rail networks. The consortium is committed to delivering safe, reliable, and efficient services while upholding world-class standards in operational excellence and customer experience, contributing to Riyadh's modern urban mobility under Vision 2030.

The Train Ambassador Role

The Train Ambassador ensures the safe, efficient, and customer-focused operation of Metro services in Riyadh. This role involves supporting passengers throughout their journey and effectively responding to operational incidents and emergencies. It combines exceptional customer service with safety-critical operational responsibilities, including train rescue, emergency response, manual train operation, and passenger evacuation, to ensure service continuity and passenger safety.

Key Responsibilities

• Deliver outstanding customer service and provide assistance to passengers throughout the Metro journey.
• Operate passenger or maintenance vehicles as required, maintaining competence in manual train operation.
• Support train rescue operations and respond effectively to operational incidents, failures, and emergency situations.
• Identify and report onboard faults, equipment failures, and operational issues to support timely resolution and service reliability.
• Communicate safety information and operational updates clearly to passengers using approved communication channels.
• Assist passengers with accessibility needs, ensuring a safe and inclusive travel experience.
• Carry out emergency procedures, including train evacuation and service recovery activities.
• Perform safety-critical duties in accordance with railway operating procedures and regulatory requirements.
• Carry out shift duties and support operational requirements across the Metro network.

Qualifications and Experience

• Minimum of 1 year of experience in a customer-facing operational environment.

Work Environment and Schedule

This is a full-time position based in Riyadh, Saudi Arabia. The role requires performing shift duties to support operational requirements across the Metro network on a 24/7 basis.

Application Information

Candidates who meet the above qualifications are encouraged to apply.