Reservations Agent

Join the Award-Winning Team at Mandarin Oriental, Riyadh!

As a Reservations Agent, you will be integral to our guest experience, ensuring satisfaction from the first interaction through their stay. Our brand’s commitment to excellence and hospitality creates a dynamic work environment.

General Responsibilities:

• Understand and comply with all corporate and hotel policies and standard procedures.
• Support learning and development activities.
• Safeguard guest and company information.
• Ensure the highest standards of customer service are upheld.

Departmental Duties:

• Answer hotel’s main telephone and connect guests and colleagues.
• Process and confirm guest reservations for Rooms, F&B, and Spa.
• Accommodate special requests and provide in-depth knowledge of hotel services.
• Maintain accurate records of all reservations.

Customer Focus:

• Deliver service excellence throughout each customer experience.
• Build strong relationships with customers and team members.
• Handle guest complaints to ensure customer satisfaction.

Colleague Relations:

• Foster positive employee relations and demonstrate our values.
• Communicate effectively with all departments.

Sustainable Responsibilities:

• Implement eco-friendly practices and educate on sustainability initiatives.

Supervisor in spa and organizing work with specialists

Online booking management, going to the site when needed, responding to customers at any time, the two most important skills are customer communication and marketing.