eStore Specialist

Job Title: Marketing Specialist

General Objective of the Job:

Contribute to the implementation of marketing strategies and enhance the company's brand through planning and executing various marketing activities, and analyzing the market to attract customers and achieve sales targets.

Main Responsibilities:

1. Implementing Marketing Plans:

• Supporting the marketing team in executing marketing and advertising campaigns.
• Monitoring the campaign timeline and ensuring successful execution.

1. Managing Social Media:

• Managing the company's accounts on social media platforms.
• Creating and scheduling creative content to attract the audience and achieve engagement.

1. Market Analysis:

• Collecting and analyzing market and competitor data to understand trends and provide periodic reports.
• Evaluating audience reactions to marketing campaigns and providing recommendations for performance improvement.

1. Content Creation:

• Writing and designing marketing materials such as posts, emails, and promotional brochures.
• Assisting in the development of digital ads and advertising materials.

1. Customer Communication:

• Participating in promotional campaigns and field events.
• Supporting the team in managing customer inquiries and complaints.

1. Reporting:

• Providing periodic reports on the performance of marketing activities and suggestions for improvement.

Required Skills:

• Good knowledge of digital and traditional marketing fundamentals.
• Experience in managing social media.
• Strong analytical skills to understand the market and audience.
• Ability to write creatively and prepare content.
• Excellent communication skills in both Arabic and English.
• Ability to work as part of a team and under pressure.

Required Qualifications:

• Bachelor's degree in marketing, business administration, or a related field.
• At least one year of experience in marketing or a similar role.
• Proficiency in using digital marketing tools such as Google Analytics and SEO and advertising tools on social media platforms.

Additional Benefits:

• Working within a dynamic team and stimulating environment.
• Opportunities for professional and personal skill development.

Job Title: Captain Waiter

Workplace: Beit Ward Restaurant (Lebanese Restaurant)

Job Summary

The Captain Waiter at Beit Ward Restaurant is responsible for supervising the service team and ensuring a distinctive dining experience for customers. They ensure coordination among the team members, precise and efficient order execution, and immediate problem-solving to guarantee customer satisfaction and enhance the restaurant's reputation as an ideal destination for Lebanese hospitality.

Main Responsibilities and Tasks

1. Leading the Service Team

• Guiding and monitoring the waiters' performance to ensure service is delivered to the highest standards.
• Distributing daily tasks among the service team and coordinating their roles during peak times.
• Training new employees on work procedures and Lebanese hospitality methods.

1. Supervising Customer Experience

• Welcoming customers and ensuring their needs are met in a distinctive and effective manner.
• Monitoring order implementation from the kitchen to the table to ensure its quality and accuracy.
• Handling customer complaints professionally and quickly to ensure their complete satisfaction.

1. Coordinating with Other Departments

• Collaborating with the kitchen team to ensure orders are delivered with quality and speed.
• Coordinating with management to implement operational policies and procedures.
• Monitoring daily schedules and task distribution in coordination with the restaurant supervisor.

1. Maintaining Cleanliness and Quality Standards

• Ensuring compliance with health standards and food safety at all service stages.
• Monitoring the cleanliness of tables and utensils used and ensuring food is served in a clean environment.
• Conducting inspections within the dining hall to ensure smooth operations.

1. Managing Daily Operations

• Monitoring the inventory of tools and supplies related to service, such as napkins and plates.
• Preparing daily reports for management that include team performance and customer satisfaction levels.
• Contributing to improving operational processes by suggesting solutions and developmental ideas.

Requirements

1. Work Experience

• A minimum of two years of practical experience in customer service or in a similar role in the hospitality sector.
• Experience dealing with Lebanese restaurants or an Eastern hospitality environment is preferred.

1. Personal Skills

• Leadership skills and the ability to motivate the team.
• Strong communication skills with customers and colleagues.
• Ability to solve problems quickly and effectively.
• Attention to detail and the ability to manage multiple tasks.

1. Technical Skills

• Familiarity with cleanliness and food safety standards.

Working Conditions and Benefits

• Working in an upscale environment that reflects Lebanese hospitality culture.
• Flexible work schedules with the possibility to work during peak times and events.
• Competitive salary with additional performance-based incentives and customer satisfaction levels.
• Opportunities for career development and progression within the team.

Job Title: Barista

Place of Work: Bayt Ward Restaurant (Lebanese Restaurant)

Location: [To be determined later according to the branch or city]

Job Summary

The barista at Bayt Ward Restaurant prepares and serves hot and cold beverages, especially traditional coffee and other drinks associated with Lebanese cuisine, ensuring high-quality service to customers. The role requires a good understanding of coffee flavors and types, in addition to attention to the finest details in preparation and presentation that reflects the distinctive Lebanese hospitality.

Main Responsibilities and Tasks

1. Preparing Beverages

• Preparing Arabic coffee or traditional coffee (such as black coffee and coffee with cardamom) and serving it professionally.
• Preparing various drinks (espresso, cappuccino, latte, mocha, etc.) using professional coffee equipment.
• Designing special beverages for the restaurant that suit the Lebanese character and customer preferences.

1. Providing Service to Customers

• Accurately and warmly welcoming customer orders and providing suitable suggestions based on their preferences.
• Ensuring customer needs are met and listening to their feedback to improve service quality.
• Maintaining a friendly and welcoming atmosphere that expresses genuine Lebanese hospitality.

1. Attention to Quality and Cleanliness

• Complying with health standards and food safety in all stages of preparation and serving.
• Cleaning and maintaining coffee machines and tools used after each shift, ensuring they are ready for continuous operation.
• Keeping the work area clean and organized according to the restaurant's approved regulations.

1. Inventory Management and Coordination

• Monitoring supplies of coffee, milk, flavors, and other supplies, and reporting any shortages or reorder requests in a timely manner.
• Coordinating with the kitchen and service team to ensure smooth workflow and quick customer order fulfillment.
• Adhering to management instructions regarding internal policies, pricing, and promotional offers.

1. Skill and Knowledge Development

• Participating in the restaurant's training and workshops on coffee preparation art and hospitality techniques.
• Staying updated on the latest coffee trends and new techniques in the coffee industry.
• Contributing to the development of new beverage recipes and proposing innovative ideas to enhance customer experience.

1. Work Experience

• At least one year of experience in coffee preparation (barista) or a similar field.
• Previous experience in a Lebanese restaurant or Eastern hospitality environment is a plus.

1. Personal Skills

• Ability to interact warmly with customers and provide excellent service.
• Good communication skills and capability to work under pressure.
• Attention to detail and accuracy in executing tasks.
• Ability to work harmoniously within a multitasking team.

1. Technical Skills

• Proficiency in operating and maintaining coffee preparation equipment and espresso machines.
• Basic knowledge of hygiene and food safety standards.
• Ability to perform quick calculations and accurately record orders.

Working Conditions and Benefits

• Working on rotating shifts (morning/evening) according to peak hours at the restaurant.
• Competitive salary and financial incentives based on performance and sales.
• Opportunity for professional development through ongoing training and specialized workshops.
• A work environment characterized by team spirit and Lebanese hospitality.