Assistant IT Manager Raffles The Red Sea📣 Job Ad

About Raffles The Red Sea

Raffles The Red Sea is situated on Shura Island within the Kingdom’s Red Sea Project, offering visitors a nature-focused resort experience. This exquisite destination on Saudi Arabia's northwestern shores features 121 spacious rooms, 14 luxury suites, and 33 pool villas, each extending onto a private terrace for seamless indoor-outdoor living. Guests benefit from impeccably curated service by a legendary Raffles butler, connecting them to both Saudi heritage and the natural wonders of the sea and shore.

The Role: Assistant IT Manager

As an Assistant IT Manager at Raffles The Red Sea, you will support the planning, operation, and continuous enhancement of information technology systems. This full-time role, based in Umluj, Tabuk, involves working closely with the Director of IT and hotel leadership. The primary objective is to ensure the reliability, security, and optimal performance of all IT infrastructure and systems, thereby enabling seamless hotel operations and delivering exceptional guest experiences in line with Raffles brand standards.

Key Responsibilities

• Support the day-to-day operation of all hotel IT systems, including PMS, POS, networks, servers, telephony, Wi-Fi, and end-user devices.
• Assist in maintaining system availability, performance, and security across all hotel departments.
• Provide technical support and troubleshooting for hardware, software, and network-related issues.
• Support system integrations between PMS, POS, Finance, Sales, F&B, and third-party applications.
• Assist in implementing and maintaining IT security policies, access controls, backups, and disaster recovery procedures.
• Monitor system performance and proactively escalate issues to minimize operational downtime.
• Support new system implementations, upgrades, patches, and testing activities.
• Maintain accurate IT documentation, asset registers, licenses, and configuration records.
• Assist with vendor coordination, service contracts, and support agreements.
• Support user access management, system permissions, and onboarding/offboarding processes.
• Provide IT support during critical hotel operations, pre-opening activities, and special events.
• Ensure compliance with Accor IT standards, cybersecurity requirements, and local regulations.
• Support IT audits, risk assessments, and compliance reporting.
• Promote IT best practices and provide basic system training to hotel colleagues.
• Act as a deputy to the IT Manager when required, supporting leadership and decision-making.
• Maintain strong communication with department heads to understand and support operational technology needs.
• Uphold data protection, confidentiality, and information security standards at all times.

Qualifications and Experience

• A degree or diploma in Information Technology, Computer Science, or a related field is preferred.
• Minimum of 3–5 years of experience in hotel IT operations, with exposure to supervisory or assistant-level responsibilities.
• Strong knowledge of hotel systems, including PMS (Opera preferred), POS systems, networking, and end-user support.
• Experience with network infrastructure, servers, Wi-Fi solutions, and cybersecurity fundamentals.
• Familiarity with system integrations, cloud-based applications, and vendor management.

Required Skills and Attributes

• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work flexible hours, including on-call support when required.
• Understanding of ultra-luxury guest expectations and brand alignment.
• Regional experience is a must.
• Impeccable grooming and personal presentation aligned with luxury standards.
• Experience in a pre-opening environment is a plus.

Location and Work Type

This is a full-time position based in Umluj, Tabuk, within the groundbreaking Red Sea Project. The role requires a dedicated professional capable of thriving in a dynamic luxury hospitality environment, contributing to the seamless operation of critical IT infrastructure.