Guest Relation Host Raffles The Red Sea (Saudi National)

About Raffles Hotels & Resorts

Raffles & Fairmont The Red Sea, located within Saudi Arabia's Red Sea Project, will offer visitors access to two nature-focused resorts. Raffles The Red Sea will feature 361 rooms, 11 distinct dining concepts including an overwater restaurant, and a spa. This property aims to be a sanctuary of refined elegance and luxury, blending Raffles’ service with the natural beauty and sustainability ethos of Red Sea Global.

Guest Relation Host Role

Raffles Hotels & Resorts is seeking a Guest Relation Host for a full-time position in Umluj, Tabuk. This role is central to ensuring guest comfort and satisfaction, requiring 2-5 years of experience, ideally with pre-opening experience. The Guest Relation Host serves as the primary point of contact for in-house guests, managing their experience from arrival to departure.

Key Responsibilities

• Welcome and engage guests in a warm and genuine manner, recognizing returning guests, VIPs, and special occasions.
• Proactively identify guest preferences and expectations to personalize interactions and services.
• Maintain detailed guest profiles, recording preferences, feedback, and notable interactions.
• Serve as the primary point of contact for in-house guests, ensuring their comfort and satisfaction throughout their stay.
• Handle guest feedback, requests, and concerns with empathy, professionalism, and a solutions-driven approach.
• Follow up on service recovery actions to ensure issues are resolved and guests depart with a positive impression.
• Coordinate bespoke amenities, surprises, and experiences with Concierge, Butler Service, and F&B teams.
• Coordinate arrival, in-house, and departure arrangements for VIPs, long-stay guests, and special-needs guests.
• Ensure all VIP amenities, room setups, and personalized touches are delivered accurately and on time.
• Act as a liaison between guests and hotel management, escalating feedback or concerns when appropriate.
• Work closely with Front Desk, Concierge, Housekeeping, Engineering, and Food & Beverage to ensure seamless service delivery.
• Communicate guest preferences and special instructions clearly across departments.
• Participate in daily briefings to share guest insights and service priorities.
• Uphold Raffles grooming, etiquette, and communication standards at all times.
• Demonstrate impeccable manners, cultural sensitivity, and emotional intelligence.
• Represent the values, history, and service culture of Raffles Hotels & Resorts in every guest interaction.
• Ensure confidentiality and discretion when handling guest information and situations.
• Adhere to hotel policies, safety procedures, and brand standards.
• Participate in service culture training, brand programs, and continuous improvement initiatives.

Qualifications and Requirements

• 2-5 years of experience in a guest relations or similar hospitality role.
• Experience in pre-opening is required.
• Understanding of ultra-luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre-opening stages.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.