Hotel Operations Manager📣 Job Ad

Join the Hilton Team as a Guest Service Manager!
As a Guest Service Manager, you will play a vital role in supervising the Guest Service and Front Office Team, ensuring every guest receives an exceptional experience from check-in to check-out. Your leadership will set the tone for service excellence and contribute to our commitment to hospitality.

Key Responsibilities:

• Oversee Guest Service operations to maintain high standards.
• Monitor Guest satisfaction and trends for continuous improvement.
• Recognize regular and VIP Guests, promoting the hotel's loyalty scheme.
• Maximize room occupancy and utilize up-selling techniques effectively.
• Set departmental objectives, schedules, budgets, and policies.
• Train and develop Front Office Team Members.
• Ensure compliance with hotel security, fire regulations, and health safety legislation.
• Manage staff performance issues in line with company policies.

Qualifications:

• Previous supervisory experience in Front Office within the hotel, leisure, or retail sector.
• High level of IT proficiency and commercial awareness.
• Excellent leadership, interpersonal, and communication skills.
• A degree or diploma in Hotel Management is advantageous.

At Hilton, we pride ourselves on being a leading global hospitality company, dedicated to providing exceptional guest experiences. If you share our passion for hospitality, we encourage you to apply and become part of our remarkable team.

About the Role:
We are seeking a dedicated Human Resources Generalist to join our team at Response Plus Holding PJSC. This position offers an exciting opportunity to engage with HR practices in a dynamic environment.

Requirements:

• Bachelor's degree or equivalent experience in Business, Human Resources, or related area
• 3+ years' of experience working in Human Resources
• Strong interpersonal and communication skills
• Strong Knowledge of Saudi Labour Law

About the Company:
Response Plus Holding PJSC is the largest provider of onsite healthcare management, occupational health solutions, and medical emergency services in UAE. We deliver quality healthcare services to more than a million people in over 65 countries. Established in 2010, we specialize in providing medical support for the oil and gas sector, chemical industries, and various construction projects, among others. Our mission is to offer comprehensive, affordable, and top-of-the-line healthcare solutions.