Spa Receptionist

About Red Sea Global Hospitality

Red Sea Global Hospitality is focused on responsible development and regenerative tourism. The company represents its resorts and the Kingdom of Saudi Arabia to visitors globally, upholding a values-led culture for both guests and colleagues to deliver service excellence.

Role Overview: Spa Receptionist

As a Spa Receptionist, you will serve as the primary point of contact for guests, ensuring a seamless and efficient experience from check-in to check-out. This role requires embodying high standards of hospitality and service consistent with a luxury resort. The Spa Receptionist manages bookings, provides detailed information on treatments and services, and assists guests with their wellness journey while maintaining a professional demeanor. This position is integral to delivering a personalized, five-star experience that aligns with the luxurious standards of Red Sea Global Hospitality in Tabuk, Saudi Arabia. This is a full-time position requiring 2-5 years of experience.

Key Responsibilities

• Greet guests with a professional and welcoming attitude upon arrival, ensuring a serene experience.
• Manage spa reservations and booking systems, ensuring accuracy and efficiency.
• Answer phone calls, respond to emails, and handle guest inquiries, providing detailed information on spa services, pricing, treatments, and promotional packages.
• Assist guests in selecting treatments based on their preferences and needs, offering personalized recommendations.
• Process reservations, cancellations, and amendments efficiently to ensure smooth operations.
• Conduct guest check-in and check-out procedures, ensuring accurate billing and payment processing.
• Maintain the reception area to ensure an atmosphere of luxury, calm, and relaxation.
• Provide guests with information on the spa’s amenities, services, and wellness offerings.
• Promote and sell spa services, packages, and retail products with expert knowledge.
• Assist with managing therapist schedules and coordinating treatment rooms.
• Monitor guest feedback and report concerns to the Spa Manager for timely resolution.
• Maintain and update guest records, noting special preferences and treatment history.
• Ensure adherence to all spa policies, procedures, and resort standards, including health and safety, cleanliness, and guest confidentiality.
• Handle guest inquiries, feedback, or complaints professionally and diplomatically.
• Assist in maintaining inventory levels of spa supplies, products, and equipment.
• Collaborate with the Spa Manager and team to enhance operational efficiency and guest satisfaction.
• Assist with organizing spa events, promotions, and special packages.
• Perform administrative duties, including filing, preparing reports, and supporting the Spa Manager.
• Act as an ambassador for the spa experience, promoting well-being and relaxation through guest interaction.

Candidate Profile

The ideal candidate will have 2-5 years of experience in a similar role, demonstrating a commitment to high standards of hospitality and service. Strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently are required. Candidates should possess excellent communication skills and a professional demeanor suitable for a luxury resort environment.

Work Environment

This role is based in Tabuk, Saudi Arabia, within a luxury resort setting. The position is full-time and involves working closely with the spa team to deliver a high-quality guest experience.