Sales Specialist📣 Job Ad

Join NAPCO as a Sales Executive!
As a vital member of our dynamic sales team, you will have the exciting responsibility of selling a diverse range of our company’s products to assigned customers. Your role is crucial in ensuring our market presence and customer satisfaction.

Key Responsibilities:

• Sell the full range of company products to assigned customers.
• Provide feedback on any competitive activity within your assigned area.
• Ensure the implementation of planograms.
• Issue special order requests as needed.
• Collect invoices according to the company's aging policy.
• Prepare necessary documents for call cycles and business reviews.
• Identify and report new customers in your area to the team leader.
• Handle customer complaints and communicate them effectively to the sales team leader.
• Present customer orders and daily collections to the team leader or accountant.
• Issue return forms for defective products and obtain necessary approvals.
• Report any problems or objections that you cannot handle directly to the team leader.

Requirements:
- University degree level.
- Ability to work full time in a field-based capacity.

Take this opportunity to become part of NAPCO, where you can make an impact in a rewarding role!

About the Role
As a leading company in the field of lighting and sanitary tools in the Kingdom of Saudi Arabia, Zinco has been committed to local economic growth for over 30 years. We are currently seeking a professional Sales Specialist with experience in sanitary tools, lighting, or electrical appliances to join our dedicated team.

Responsibilities

• Welcome and assist customers.
• Identify and understand customer needs.
• Present and explain products and services that meet customer needs.
• Provide quotations and follow up on them.
• Record customer orders and determine shipment and delivery methods.

Requirements

• Experience in sales of sanitary tools, lighting, or building materials for at least two years.
• A minimum educational qualification of high school diploma.
• Excellent communication and presentation skills.
• Proficient in basic computer skills.

Job Summary
We are looking for a Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.

What you will do:

• Customer care and after-sales services.
• Be an active member of the accounts team.
• Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
• Present results in the quarterly meeting with customers.
• Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.
• Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
• Monitor and drive improvement of the finished goods inventory.
• Drive digitalization and promote self-service tools.
• Take special tasks and independent projects (further development of key figures).
• Drive continuous improvement through common agenda projects in account initiatives.
• Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations.

Profile description:
We believe you have:

• 0203 years of prior work experience in a similar role.
• Customer-focused mindset and self-driven, proactive, and highly structured individual.
• Ability to handle multiple tasks while demonstrating time management and prioritize among them.
• You are fluent in English, both spoken and written. Good working knowledge of MS Office.
• Strong business communication skills, both written and verbal.
• Excellent analytical thinking and resilience.
• Customer focus, objective, and productivity-oriented.
• Tools: SAP, Microsoft Office, Teams, Power BI and CRM.
• Ability to work independently and under pressure, keeping an eye on details.

We offer:
We Offer You a variety of exciting challenges with ample opportunities for development and training in a truly global landscape. A culture that pioneers a spirit of innovation where our industry experts drive visible results. An equal opportunity employment experience that values diversity and inclusion. Market competitive compensation and benefits with flexible working arrangements.