Account Manager

About the Role

Ninja is seeking a dedicated and customer-focused Account Manager to join its Sales Department. This full-time role is central to maintaining strong relationships with existing partner restaurants, ensuring their satisfaction and success on the Ninja platform. The ideal candidate will demonstrate strong communication skills, meticulous attention to detail, and a proactive approach to account management.

Key Responsibilities

• Serve as the primary point of contact for existing partner restaurants, building and nurturing relationships to ensure satisfaction and retention.
• Conduct regular check-ins with partners to review performance, address concerns, and explore growth opportunities.
• Provide ongoing support and assistance to partners, addressing inquiries and resolving issues in a timely manner.
• Collaborate with internal teams, including Sales Acquisition and Operations, to facilitate partner onboarding and transition.
• Monitor partner performance metrics and KPIs, identifying areas for improvement and implementing action plans as needed.
• Coordinate marketing initiatives and promotional campaigns with partners to drive engagement and sales.
• Cross-sell NCR products and monitor ROI for partners.
• Maintain accurate records of partner interactions, communications, and performance using CRM software.
• Stay informed about industry trends, market developments, and competitor activities to provide strategic insights and recommendations to partners.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Three years of experience in account management, customer service, or sales roles.

Essential Skills and Attributes

• Strong communication, negotiation, and relationship-building skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• A proactive and solution-oriented approach to problem-solving.

Department and Collaboration

This role operates within Ninja's Sales Department, requiring close collaboration with internal teams such as Sales Acquisition and Operations to ensure seamless partner experiences and transitions.

Application Information

We invite qualified candidates to submit their applications for this full-time Account Manager position. Salary for this role will be discussed during the interview process.