Account Manager

About the Account Manager Role at Ninja

Ninja, a quick-commerce company, is seeking a dedicated and customer-focused Account Manager to join its Sales Department. This full-time position involves maintaining relationships with existing partner restaurants, ensuring their satisfaction and success on the Ninja platform.

Role Overview

The Account Manager serves as the primary point of contact for existing partner restaurants, building and nurturing relationships to ensure retention and satisfaction. The role requires a proactive approach to account management, focusing on performance review, issue resolution, and identifying growth opportunities for partners.

Key Responsibilities

• Serve as the primary point of contact for existing partner restaurants, building and nurturing relationships to ensure satisfaction and retention.
• Conduct regular check-ins with partners to review performance, address concerns, and explore growth opportunities.
• Provide ongoing support and assistance to partners, addressing inquiries and resolving issues in a timely manner.
• Collaborate with internal teams, including Sales Acquisition and Operations, to facilitate partner onboarding and transition.
• Monitor partner performance metrics and KPIs, identifying areas for improvement and implementing action plans as needed.
• Coordinate marketing initiatives and promotional campaigns with partners to drive engagement and sales.
• Cross-sell NCR products and monitor ROI for partners.
• Maintain accurate records of partner interactions, communications, and performance using CRM software.
• Stay informed about industry trends, market developments, and competitor activities to provide strategic insights and recommendations to partners.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• A minimum of 3 years of experience in account management, customer service, or sales roles.
• Proficiency in CRM software and Microsoft Office Suite.

Skills and Attributes

• Strong communication, negotiation, and relationship-building skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• A proactive and solution-oriented approach to problem-solving.

Work Details

This is a full-time position within Ninja's Sales Department. The salary for this role is not disclosed.