Account Manager

About the Role

Ericsson is seeking an experienced Account Manager to enhance engagement with one of its strategic customers in Riyadh. This full-time role focuses on building trusted relationships, navigating complex customer organizations, and converting customer priorities into sustainable and profitable business opportunities.

Key Responsibilities

• Build, maintain, and expand trusted relationships across the customer organization at executive, management, and operational levels.
• Develop a strong understanding of the customer’s organization, decision-making dynamics, business priorities, and technology agenda.
• Create and maintain stakeholder maps and engagement plans across multiple customer functions.
• Identify and develop business opportunities by connecting customer needs with Ericsson’s capabilities.
• Lead complex sales engagements from opportunity identification and qualification through solution development, negotiation, and contract closure.
• Mobilize and coordinate internal stakeholders across solution domains, service delivery, commercial management, finance, legal, and product organizations.
• Develop and execute account and opportunity plans aligned with customer priorities and Ericsson’s growth objectives.
• Build alignment among stakeholders with different objectives and manage complex or sensitive customer situations effectively.
• Maintain momentum across opportunities by establishing clear actions, ownership, and decision timelines.
• Lead commercial discussions and support profitable growth while managing contractual, delivery, and business risks.
• Ensure accurate forecasting, pipeline management, and account governance.
• Maintain accountability for customer satisfaction and business outcomes after contract closure.
• Strengthen Ericsson’s position as a trusted strategic partner.

Candidate Profile

The successful candidate will engage stakeholders across technology, business, procurement, and leadership functions, coordinating Ericsson’s internal teams to deliver a consistent customer proposition. Prior knowledge of Ericsson’s products and solutions is beneficial. The ability to understand the customer’s business, learn new technology domains, manage complex stakeholder environments, and lead opportunities from early engagement through commercial closure and execution follow-up is essential.

Working at Ericsson

At Ericsson, employees have the opportunity to utilize their skills and imagination to develop solutions for complex challenges. The company fosters a diverse and inclusive organization, believing that collaboration with individuals from different experiences drives innovation and future growth. Ericsson is an Equal Opportunity Employer and encourages applicants from all backgrounds to apply.