AsstMgr Front Office Saudi only📣 Job Ad

About the Role

Luxury Collection is seeking an AsstMgr-Front Office to join their team. This full-time role is open to Saudi nationals only and involves assisting the Front Office Manager in daily front office operations and staff supervision. The position focuses on ensuring efficient check-in and check-out processes, maximizing departmental financial performance, and maintaining high levels of guest and employee satisfaction.

Key Responsibilities

• Supervise and manage daily operations across Bell/Door Staff, Switchboard, and Guest Services/Front Desk.
• Lead and encourage team members, fostering mutual trust, respect, and cooperation.
• Ensure employee recognition is consistently applied across all shifts.
• Manage day-to-day operations to meet customer expectations and quality standards.
• Handle guest complaints, disputes, and conflicts effectively.
• Collaborate with the Front Office Manager to continuously improve departmental service.
• Participate in developing and implementing corrective action plans based on guest feedback.
• Provide guidance, feedback, and coaching to employees to enhance service.
• Interact regularly with guests to gather feedback on product quality and service levels.
• Implement and ensure compliance with customer recognition/service programs.
• Monitor adherence to all Front Office policies, standards, procedures, and credit policies to reduce bad debts.
• Function in place of the Front Office Manager during their absence.

Required Experience and Skills

• 2-5 years of experience in a relevant field.
• Strong interpersonal and communication skills to lead and influence others.
• Ability to advocate for sound financial/business decision-making.
• Demonstrated honesty and integrity.
• Proficiency in developing specific goals and plans to prioritize and accomplish work.
• Capability to analyze information and evaluate results to solve problems effectively.
• Outstanding hospitality skills and a positive example for guest relations.

Departmental Management and Support

This role involves actively supporting the Front Office Manager in various capacities, including understanding employee positions to perform duties in their absence and establishing collaborative relationships with staff. The Assistant Manager will communicate clear and consistent messages regarding Front Office goals and participate in departmental meetings, ensuring continuous improvement and guest satisfaction are central to all operations.

Company Overview

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers authentic experiences that evoke lasting memories. With over 100 years of experience, dating back to the Italian CIGA brand in 1906, the brand continuously evolves to meet the desires of luxury travelers. Each hotel and resort is a unique expression of its locale, serving as a portal to the destination’s cultural charms. The Luxury Collection is part of Marriott International, which is dedicated to being an equal opportunity employer and fostering an inclusive environment.

Application

We invite individuals with an appreciation for evocative storytelling, a passion for destination heritage, and a desire to deliver genuine, personalized hospitality to join The Luxury Collection.