Attendant House Lead

About the Role

Sheraton is seeking an Attendant-House-Lead for a full-time position. This role involves ensuring the cleanliness and condition of assigned areas, addressing maintenance issues, and supporting management in various operational aspects. The position requires 0-1 years of experience.

Key Responsibilities

• Utilize checklists to verify that the cleanliness and condition of each assigned area meet established standards.
• Identify and report preventative or other maintenance issues in public areas or guest rooms.
• Request preventative maintenance or non-urgent repairs using the appropriate method.
• Contact other departments directly for urgent repairs.
• Clean, maintain, and properly store cleaning equipment.
• Document and report outstanding issues and complete required Housekeeping paperwork.
• Respond promptly to requests from guests, the Front Desk, or At Your Service.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, serving as a role model.

Safety and Professional Conduct

• Adhere to all company, safety, and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete all required safety training and certifications.
• Properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.

Guest and Team Interaction

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Develop and maintain positive working relationships with colleagues.
• Support the team in achieving common goals and respond appropriately to concerns from other employees.
• Communicate using clear and professional language.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capable of pushing and pulling a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Capacity to stand, sit, kneel, or walk for extended periods across an entire work shift.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to enter and locate work-related information using computers and/or point-of-sale systems.
• Visually verify and interpret written documents.

Company Culture

Sheraton, part of Marriott International, is committed to being an equal opportunity employer. The company values and celebrates the unique backgrounds of its associates, fostering an environment where a rich blend of culture, talent, and experiences is considered a strength. Sheraton is dedicated to non-discrimination on any protected basis, including disability or veteran status. Joining Sheraton means becoming part of a global community that has focused on gathering and connecting since 1937, creating a sense of belonging in over 400 communities worldwide.