Customer Success Specialist

About the Role

Rentokil Initial is seeking a Customer Success Specialist for a full-time position. This role focuses on maintaining long-term business relationships with an existing and new client portfolio. The specialist will support the Customer Success Manager (CSM) in implementing unit success plans and developing loyalty programs.

Key Responsibilities

• Achieve individual renewal targets.
• Perform courtesy calls and regular check-ups to ensure customer satisfaction.
• Conduct early risk assessments, evaluate client satisfaction reports, and ensure proactive corrective measures.
• Identify areas of opportunity and best practices, acting as the day-to-day contact for assigned accounts.
• Evaluate growth opportunities, expand Rentokil Boecker offerings to existing clients, and refer them to relevant Sales/Trade Consultants.
• Keep clients engaged and regularly using products, delivering satisfying services that lead to customer stability.
• Support in the creation of effective customer success procedures, policies, and standards.
• Assist the Customer Success Manager (CSM) in developing success plans for customer acquisitions and retention.
• Proactively address and resolve potential issues.
• Assist the CSM in analyzing customer data to improve customer experience.
• Uncover the root cause of problems, quickly analyze potential solutions, and make clear, informed recommendations.
• Draft metrics reports related to client retention for CSM evaluation.
• Serve as a focal point in the implementation of effective customer loyalty programs, reward plans, and bundles.
• Constantly support the CSM in improving Rentokil Boecker services and products.

Qualifications and Experience

• Bachelor’s Degree in Business Administration or an equivalent field.
• At least 4 to 6 years of experience in communications, marketing, sales, account management, or customer success.

Required Skills

• Ability to effectively handle multiple diverse and complex problems simultaneously.

Work Type

This is a full-time position requiring dedicated engagement within the customer success team.

Application Process

Candidates meeting the specified requirements are encouraged to apply.