Customer Success Specialist

About Rentokil Initial

Rentokil Initial is seeking a Customer Success Specialist to join its team in Makkah, specifically covering Jeddah and Makkah cities. This is a full-time position requiring 2-5 years of relevant experience.

Role Overview

The Customer Success Specialist is responsible for maintaining long-term business relationships with a portfolio of existing and new clients. This role involves supporting the Customer Success Manager (CSM) in implementing unit success plans and developing loyalty programs and bundles to ensure customer satisfaction and retention.

Key Responsibilities

• Achieve individual renewal targets.
• Perform courtesy calls and regular check-ups to ensure customer satisfaction.
• Conduct early risk assessments, evaluate client satisfaction reports, and implement proactive corrective measures.
• Identify areas of opportunity and best practices, serving as the day-to-day contact for assigned accounts.
• Evaluate growth opportunities, expand Rentokil Boecker offerings to existing clients, and refer them to relevant Sales/Trade Consultants.
• Keep clients engaged with products and services to ensure customer stability.
• Support the creation of effective customer success procedures, policies, and standards.
• Assist the Customer Success Manager (CSM) in developing success plans for customer acquisition and retention.
• Proactively address and resolve potential issues.
• Support the CSM in analyzing customer data to enhance customer experience.
• Uncover root causes of problems, analyze potential solutions, and provide clear, informed recommendations.
• Draft metrics reports related to client retention for CSM evaluation.
• Serve as a focal point in the implementation of effective customer loyalty programs, reward plans, and bundles.
• Continuously support the CSM in improving Rentokil Boecker services and products.

Qualifications and Experience

• 2-5 years of experience in a customer success or client relationship management role.
• Demonstrated ability to achieve individual renewal targets.
• Strong analytical skills for evaluating client satisfaction and identifying growth opportunities.
• Excellent communication and interpersonal skills for maintaining client relationships.

Benefits

• 22 vacation days per year.
• Medical Insurance Class A.
• Competitive Salary.

Application Process

Interested candidates are encouraged to apply for this full-time position in Makkah.