Customer Support (Arabic)📣 Job Ad

About the Role

TalentPR is seeking a detail-oriented Remote Customer Support (Arabic) Specialist to join our team. This full-time position, based in 'Asir, Saudi Arabia, requires 0-1 years of experience. The specialist will be responsible for delivering professional and timely support to Arabic-speaking customers through various communication channels, handling inquiries, resolving issues efficiently, and ensuring a positive customer experience at every interaction. This role is key to maintaining customer satisfaction and supporting the overall growth of our organization.

Core Responsibilities

The Customer Support Specialist will manage customer interactions and resolve issues effectively. Key duties include:

• Responding to customer inquiries via email, chat, or phone in Arabic, and English if required.
• Providing accurate information regarding products, services, and company processes.
• Maintaining clear, professional, and empathetic communication throughout all interactions.
• Assisting customers with troubleshooting and resolving common issues.
• Identifying root causes of issues and guiding customers through solutions.
• Escalating complex or sensitive cases to appropriate internal teams.

Case Management and Service Standards

• Documenting all customer interactions accurately in CRM or designated support systems.
• Tracking open cases and following up to ensure timely resolution.
• Maintaining accurate and up-to-date customer records.
• Ensuring all responses meet company quality and communication standards.
• Handling complaints with professionalism and empathy.
• Supporting continuous improvement by identifying recurring issues.
• Working closely with internal teams to resolve customer concerns.
• Participating in training sessions and team meetings.
• Staying updated on product changes, policies, and procedures.

Required Qualifications and Skills

• 0-1 years of experience in a customer support or related role.
• Strong communication skills in Arabic, both written and verbal.
• Excellent problem-solving ability and attention to detail.
• Ability to manage multiple inquiries efficiently.
• Familiarity with email, chat tools, and CRM systems is preferred.

Technical and Remote Work Environment

• Reliable high-speed internet connection.
• Personal computer or laptop with an updated operating system.
• A quiet and professional workspace suitable for remote work.

Application Information

Join TalentPR and contribute to our commitment to customer satisfaction. We look forward to reviewing your application.