Customer Service Officer📣 Job Ad

About Medicals International

Medicals International is a leading company seeking a dedicated Customer Service Officer to join its team in Al Khobar, Eastern Region. This full-time position is crucial for maintaining high standards of customer satisfaction and efficient service delivery.

The Role of Customer Service Officer

The Customer Service Officer is responsible for handling and processing internal and external customer requests efficiently. This role ensures customer satisfaction by managing queries, processing orders, and coordinating with various internal departments to facilitate timely and accurate service. The position is suitable for candidates with 0-1 year of experience.

Key Responsibilities

• Answer and process customer queries and requests received via phone.
• Respond to sales team members' queries and process their order placements over the phone.
• Handle and process inter-office orders through the e-mail system.
• Coordinate with the sales team and accounts receivables manager prior to processing orders.
• Take and invoice sales orders based on established price lists and exception lists, and follow up on their processing.
• Coordinate with the delivery team to ensure customers receive their orders on schedule.
• Process customer complaints through the designated channels.
• Manage returned goods in accordance with company procedures.
• Coordinate and follow up with the storekeeper to ensure efficient and effective order preparation as per company regulations and protocols, and monitor the delivery team's schedule.
• Handle the processing of special item orders and ensure their follow-up.
• Maintain accurate records of all special items ordered.
• Prepare reports for the CS Manager, including daily invoice counts and total sales.
• Submit a daily report detailing activities and achievements to the supervisor.
• Actively participate in and adhere to the Medicals International Quality Management system.

Required Qualifications

• A bachelor's degree is preferred.

Skills and Personal Attributes

• Good knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and email systems.
• Patient and energetic demeanor.
• Pragmatic approach to problem-solving.
• Friendly personality with strong interpersonal skills.

Experience and Work Type

This is a full-time position requiring 0-1 year of relevant experience. Candidates should be prepared to contribute to a dynamic customer service environment. Medicals International values commitment to quality and efficient service delivery.