Customer Care Representative📣 Job Ad

About Majid Al Futtaim

Majid Al Futtaim is a leading developer and operator of shopping malls, retail, communities, and entertainment venues across the Middle East, North Africa, and Central Asia regions. The company operates in 18 countries with a workforce of over 43,000 individuals and revenues exceeding US$11 billion. Its portfolio includes well-known brands such as Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, and Vox Cinemas.

The Role of a Customer Care Representative

Majid Al Futtaim is seeking a Customer Care Representative to join its team in Riyadh, Saudi Arabia. This full-time position is integral to ensuring high levels of customer satisfaction and contributing to the company's service excellence. The role focuses on direct customer interaction, efficient request processing, and effective communication to support overall operational goals.

Key Responsibilities

• Process all customer requests accurately and efficiently.
• Address customer expectations by utilizing all available resolution options.
• Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
• Ensure pertinent information is communicated effectively to all Contact Center associates.
• Engage effectively and efficiently with all company associates and external business contacts.
• Actively participate in regular team meetings and leadership meetings as required.
• Contribute to a strong sense of teamwork by collaborating safely, effectively, respectfully, and efficiently with all associates.

Qualifications and Experience

• A minimum of 0-1 years of relevant experience in a customer service or contact center environment.

Key Skills and Attributes

• Strong communication skills, both written and verbal, for effective interaction with customers and colleagues.
• Demonstrated ability to process information accurately and efficiently.
• A customer-centric approach with a focus on problem resolution.
• Proven ability to work collaboratively within a team environment.

Work Environment and Location

This full-time position is based in Riyadh, Saudi Arabia, operating within a dynamic Contact Center setting. The role emphasizes collaborative work and effective communication across various internal and external stakeholders to maintain high service standards.