Customer Care Representative📣 Job Ad

About the Role

Carrefour Saudi Arabia (Majid Al Futtaim) is seeking a Customer Care Representative to join its team in Riyadh. This full-time position is designed for individuals with 0-1 years of experience who are eager to contribute to a dynamic customer service environment and support the company's growth objectives.

Role Purpose

The Customer Care Representative plays a key role in maximizing company sales growth and profitability. This is achieved by ensuring the smooth execution of daily routines, contributing to the development and performance of associates, and consistently meeting customer expectations through effective and efficient service delivery.

Key Responsibilities

• Communicate all personnel, operational, and product-related issues to the appropriate Contact Center supervisor or manager.
• Process all customer requests accurately and efficiently.
• Focus on meeting customer expectations by utilizing all available resolution options.
• Communicate pertinent information effectively to all Contact Center associates.
• Engage effectively and efficiently with all company associates and external business contacts.
• Actively participate in regular team meetings and leadership meetings, as required.
• Promote a strong sense of teamwork by collaborating safely, effectively, respectfully, and efficiently with all associates.

Required Qualifications

• 0-1 years of relevant professional experience.

Work Setting

This is a full-time position based in Riyadh, Saudi Arabia, operating within the Contact Center environment of Carrefour Saudi Arabia (Majid Al Futtaim).

Application Information

Candidates who meet the specified requirements are encouraged to apply. Further details regarding the application process will be provided to suitable applicants.