Customer Care Representative📣 Job Ad

About the Role

Carrefour Saudi Arabia (Majid Al Futtaim) is seeking a Customer Care Representative to join its team in Riyadh. This full-time position is integral to ensuring customer satisfaction and supporting the company's operational excellence within its contact center.

Role Purpose

The Customer Care Representative is responsible for delivering exceptional service by efficiently processing customer requests and resolving issues. This role directly contributes to maximizing company sales growth and profitability through diligent adherence to daily operational routines and a consistent focus on meeting customer expectations.

Key Responsibilities

• Process all customer requests accurately and efficiently.
• Address customer expectations by utilizing all available resolution options.
• Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
• Share pertinent information effectively with all Contact Center associates.
• Maintain effective and efficient communication with all company associates and external business contacts.
• Actively participate in regular team meetings and leadership meetings as required.
• Promote a collaborative team environment by working safely, effectively, respectfully, and efficiently with all associates.

Qualifications and Experience

• 0-1 years of experience in a customer service or related role.

Required Skills and Attributes

• Strong communication skills, both verbal and written.
• Ability to process information accurately and efficiently.
• Problem-solving skills with a focus on customer satisfaction.
• Demonstrated ability to work effectively within a team.
• Commitment to promoting a respectful and efficient work environment.

Work Environment and Application

This full-time position is based in Riyadh, Saudi Arabia, within the Contact Center operations of Carrefour Saudi Arabia (Majid Al Futtaim). The role involves working collaboratively within a team-oriented environment to ensure efficient customer service delivery. Candidates with the specified qualifications are encouraged to apply for this role.