Director of Security and Safety

About the Role

Four Seasons Hotels (KSA) is seeking a Director of Security and Safety for its hotel in Medina. This full-time role involves leading all security, safety, and risk management operations, reporting directly to the Director of Operations. The successful candidate will be responsible for ensuring a secure environment for guests, employees, contractors, and hotel assets, while upholding high standards of service and professionalism. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Lead and oversee all Security & Safety operations, ensuring the protection of guests, employees, contractors, and hotel assets.
• Develop, implement, and continuously improve hotel-wide security, occupational health and safety policies, procedures, and risk management strategies.
• Oversee fire and life safety programs, including fire prevention, emergency evacuation procedures, fire drills, and coordination with Engineering and relevant authorities.
• Conduct regular safety inspections, security audits, hazard assessments, and risk evaluations across all hotel areas and operational departments.
• Ensure compliance with applicable Saudi Arabian health and safety regulations, Civil Defense requirements, Four Seasons standards, and relevant international safety standards.
• Lead emergency preparedness and crisis management initiatives, ensuring effective response procedures for critical incidents.
• Oversee the investigation of accidents, workplace injuries, security incidents, and near misses, implementing appropriate corrective and preventive actions.
• Lead, train, coach, and develop the Security & Safety team, ensuring high performance and adherence to hotel standards.
• Collaborate with other departments to ensure workplace safety, safe operating practices, and effective risk prevention.
• Oversee CCTV surveillance, access control systems, security equipment, and monitoring procedures.
• Develop and coordinate safety awareness programs and employee training.
• Ensure contractors, vendors, and third-party service providers comply with hotel security and safety requirements.
• Establish and maintain effective relationships with local authorities, emergency services, and regulatory bodies.
• Monitor safety and security performance indicators, prepare incident reports, and provide updates to senior leadership.
• Manage departmental budgets, staffing, equipment, and resources.
• Support pre-opening activities, including safety assessments, security system readiness, and emergency planning.

Qualifications and Experience

• Bachelor’s degree in Security Management, Occupational Health & Safety, Criminal Justice, Risk Management, or a related field.
• Proven experience in Security & Safety management, preferably within a luxury hotel, resort, or large hospitality environment, with previous experience in a senior leadership role.
• Strong knowledge of security operations, occupational health and safety, fire and life safety, emergency preparedness, and risk management.
• Familiarity with relevant international safety standards, and applicable Saudi Arabian safety regulations and Civil Defense requirements.
• Professional certifications such as IOSH, or equivalent health and safety qualifications are highly preferred.

Required Skills

• Strong leadership, organizational, and communication skills, with the ability to manage and develop a diverse team.
• Experience conducting safety inspections, risk assessments, incident investigations, and implementing corrective action plans.
• Strong decision-making and problem-solving skills, with the ability to respond effectively to emergencies and high-pressure situations.
• Familiarity with CCTV, access control systems, fire protection systems, and incident reporting software.
• Excellent interpersonal and stakeholder management skills, with the ability to collaborate effectively across hotel departments and external authorities.
• High level of integrity, professionalism, discretion, and commitment to guest and employee well-being.

Compensation and Benefits

• Competitive salary in a tax-free environment.
• Housing and transportation allowances.
• 30 days of vacation plus public holidays.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.
• Additional family benefits.