F&B Reservations Agent (Saudi National)📣 Job Ad

About SLS The Red Sea

SLS The Red Sea, a property under the Accor umbrella and part of Ennismore’s lifestyle portfolio, is located on the Red Sea coast of Saudi Arabia. The resort features 150 keys, five Food & Beverage venues, and a spa. It operates as a destination focused on design, service, and social energy, fostering an environment where creativity and individuality are supported.

About the Role

Accor is seeking a F&B Reservations Agent (Saudi National) for a full-time position at SLS The Red Sea. This role serves as the initial point of contact for guests planning their dining experiences. The F&B Reservations Agent is responsible for managing reservations with accuracy and professionalism, coordinating closely with the Food & Beverage teams to ensure a seamless and welcoming arrival for every guest.

Key Responsibilities

• Handle restaurant reservations via phone, email, and designated reservation systems in a professional and timely manner.
• Respond to guest enquiries and provide accurate information regarding dining venues, menus, operating hours, promotions, and available experiences.
• Manage new reservations, amendments, cancellations, and special requests efficiently and accurately.
• Maintain precise reservation records, guest profiles, preferences, and relevant notes to support personalized service.
• Communicate clearly with guests and confirm reservation details to ensure a smooth dining experience.
• Coordinate closely with restaurant and F&B teams regarding reservations, special occasions, guest preferences, and operational requirements.
• Handle guest requests, enquiries, and concerns professionally, ensuring appropriate follow-up.
• Support effective table and reservation management to maximize restaurant occupancy and revenue opportunities.
• Identify opportunities to recommend suitable dining experiences and promotions based on guest preferences.
• Maintain clear and professional communication across all guest interactions, adhering to SLS service standards.
• Ensure guest information and reservation details are handled accurately and confidentially.
• Stay updated on restaurant concepts, menus, promotions, special events, and relevant hotel experiences.
• Follow departmental procedures, service standards, and reservation policies at all times.
• Support the wider F&B team with reservation-related tasks and operational requirements as needed.

Qualifications and Experience

• High School Diploma or equivalent; a qualification in Hospitality or a related field is preferred.
• Minimum 1–2 years of experience in Reservations, Guest Relations, Front Office, F&B Operations, or a similar guest-facing role.
• Previous experience within a luxury or lifestyle hospitality environment is an advantage.

Required Skills and Attributes

• Good command of spoken and written English.
• Strong customer service, communication, and interpersonal skills with a professional approach.
• Basic computer skills and familiarity with restaurant reservation systems; experience with POS systems is an advantage.
• Strong organizational skills with attention to detail and accuracy in managing reservations and guest information.
• Ability to manage multiple enquiries and reservations efficiently in a fast-paced environment.
• Professional and guest-focused, with an interest in creating seamless dining experiences.

Application Process

Candidates who meet the specified requirements are encouraged to apply for this full-time position.