Front Office Supervisor (Saudi National)

About Accor and SLS The Red Sea

Accor is seeking a Front Office Supervisor (Saudi National) for SLS The Red Sea. SLS Hotels, part of Ennismore’s lifestyle portfolio, are recognized for their design, service, and social energy. SLS The Red Sea is a new destination on the Red Sea coast, featuring 150 keys, five Food & Beverage venues, and a spa.

Role Overview

The Front Office Supervisor plays a key role in creating seamless guest experiences and supporting the daily operations of the Front Office team. Working closely with the Duty Manager, this position oversees front desk operations, guides the team in delivering service, and ensures guest interactions align with SLS hospitality standards. This is a full-time position requiring 2-5 years of experience.

Key Responsibilities

• Supervise daily Front Office operations, including guest arrivals, departures, room assignments, and cashiering.
• Lead and support Front Office colleagues to ensure consistent service standards and smooth daily operations.
• Welcome VIPs and returning guests, ensuring personalized experiences.
• Handle guest requests, concerns, and complaints professionally, ensuring timely resolution and follow-up.
• Conduct daily briefings and maintain effective communication across shifts and departments.
• Oversee Front Office procedures and transactions using Opera Cloud PMS, ensuring accuracy and compliance.
• Coordinate with Housekeeping, Engineering, Reservations, Security, and other departments to ensure seamless guest experiences.
• Identify opportunities to enhance guest satisfaction through room upgrades, upselling, and personalized recommendations.
• Promote the Disloyalty loyalty program and encourage guest engagement.
• Monitor guest profiles, preferences, and feedback to continuously improve service delivery.
• Ensure compliance with hotel policies, financial procedures, safety standards, and guest confidentiality requirements.
• Support the Duty Manager in maintaining operational efficiency and resolving day-to-day challenges.

Qualifications and Requirements

• Previous supervisory experience is preferred.
• A Diploma or relevant qualification in Hospitality Management is an advantage.
• Ability to remain professional and composed in a fast-paced environment.
• A positive, confident, and team-oriented approach with a genuine passion for hospitality.
• Flexibility to work shifts, weekends, and public holidays as required.

Work Environment

This role is based at SLS The Red Sea, a new resort destination. The position involves working within a team-oriented environment focused on delivering guest experiences in a luxury hospitality setting.