Front Office Supervisor (Saudi National)

About SLS The Red Sea

SLS The Red Sea is part of Ennismore’s global lifestyle portfolio, known for its approach to hospitality through design and service. Located on the Red Sea coast in Umluj, Tabuk, Saudi Arabia, the resort features 150 keys, five Food & Beverage venues, and a spa. The property aims to provide a blend of guest experiences, from dining to relaxation.

Role Overview

As a Front Office Supervisor at SLS The Red Sea, you will contribute to creating guest experiences and support the daily operations of the Front Office team. This full-time position requires 2-5 years of experience and is open to Saudi Nationals. You will work closely with the Duty Manager to oversee front desk operations and ensure service standards are met.

Key Responsibilities

• Supervise daily Front Office operations, including guest arrivals, departures, room assignments, and cashiering.
• Lead and support Front Office colleagues to ensure consistent service standards and smooth daily operations.
• Welcome VIPs and returning guests, ensuring personalized experiences.
• Handle guest requests, concerns, and complaints professionally, ensuring timely resolution and follow-up.
• Conduct daily briefings and maintain effective communication across shifts and departments.
• Oversee Front Office procedures and transactions using Opera Cloud PMS, ensuring accuracy and compliance.
• Coordinate with Housekeeping, Engineering, Reservations, Security, and other departments to ensure seamless guest experiences.
• Identify opportunities to enhance guest satisfaction through room upgrades, upselling, and personalized recommendations.
• Promote the Disloyalty loyalty program and encourage guest engagement.
• Monitor guest profiles, preferences, and feedback to continuously improve service delivery.
• Ensure compliance with hotel policies, financial procedures, safety standards, and guest confidentiality requirements.
• Support the Duty Manager in maintaining operational efficiency and resolving day-to-day challenges.

Required Experience

• 2-5 years of experience in Front Office operations, preferably in a supervisory capacity.
• Experience with Opera Cloud PMS is required.

Work Environment

This is a full-time position based at SLS The Red Sea in Umluj, Tabuk, Saudi Arabia. The role involves working within a team focused on guest service in a luxury resort setting.

Application

Candidates interested in this Front Office Supervisor role are encouraged to apply.