Guest Experience Expert(Saudi National Only)

About the Role

Le Meridien is seeking a Guest Experience Expert to join our team. This full-time role focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out processes. The expert is empowered to proactively deliver a range of services to guide guests.

Key Responsibilities

• Process operational needs efficiently.
• Address guest requests promptly and effectively.
• Complete necessary reports accurately.
• Share highlights and information about the local area with guests.

Critical Success Factors

• Contribute to creating a safe workplace environment.
• Adhere to all company policies and procedures.
• Maintain confidentiality of sensitive information.
• Protect company assets diligently.
• Uphold established quality standards consistently.
• Ensure professional uniform, personal appearance, and communication at all times.

Physical Requirements

This role requires the ability to be on your feet and moving around for extended periods, including standing, sitting, or walking. It also involves a hands-on approach to work, which may include moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• 0-1 years of experience in a related field.

About Le Meridien

Le Meridien, part of Marriott International, draws inspiration from the era of glamorous travel, celebrating cultures through a distinctly European spirit of savoring life. The brand caters to curious, creative, and cosmopolitan culture seekers who appreciate moments of connection and slowing down to experience their destination. Le Meridien provides authentic, chic, and memorable service and experiences designed to inspire guests to savor life. We seek individuals who appreciate connecting with like-minded guests and are dedicated to creating memorable experiences.