Guest Experience Expert📣 Job Ad

About the Role

Marriott International is seeking a Guest Experience Expert to join its team in Riyadh and Ad Dir'iyah. This full-time role focuses on creating memorable and distinctive experiences for guests by taking initiative to deliver a comprehensive range of services throughout their stay. The expert ensures that every interaction contributes positively to the overall guest experience.

About The Luxury Collection

The Luxury Collection Hotels & Resorts, with over 120 properties across more than 35 countries, specializes in offering authentic experiences that create lasting memories. Originating in 1906 under the Italian CIGA brand, The Luxury Collection has evolved over a century to meet the expectations of luxury travelers. Each hotel and resort serves as a unique representation of its location, providing a gateway to the destination’s cultural heritage and treasures.

Key Responsibilities

• Deliver a wide range of services to guide guests throughout their entire stay.
• Process operational needs efficiently.
• Address guest requests promptly and effectively.
• Complete required reports accurately.
• Share highlights and insights about the local area with guests.
• Contribute to creating and maintaining a safe workplace environment.
• Adhere to all company policies and procedures.
• Maintain confidentiality of sensitive information.
• Protect company assets.
• Uphold established quality standards.
• Ensure a professional uniform, personal appearance, and communication style.

Candidate Profile

The ideal candidate for this role will appreciate evocative storytelling and possess a keen interest and passion for the destination's heritage. A desire to deliver genuine, personalized, and anticipatory hospitality is essential. This position offers an opportunity to contribute to a global team within Marriott International.

Qualifications and Physical Requirements

• Experience: 0-1 years of relevant experience.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None specified.
• Physical Demands: Ability to stand, sit, or walk for extended periods.
• Physical Demands: Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Location

This full-time position is based in Riyadh and Ad Dir'iyah. We invite qualified candidates to apply.