Guest Experience Expert (Saudi National Only)📣 Job Ad

About the Role

Marriott Hotels & Resorts is seeking a Guest Experience Expert (Saudi National Only) for a full-time position. This role focuses on creating memorable and unique experiences for guests, extending beyond standard check-in and check-out procedures. The Guest Experience Expert guides guests throughout their entire stay, ensuring all interactions contribute positively to their overall experience.

Key Responsibilities

• Deliver a wide range of services to guests, taking initiative to address their needs.
• Process operational requirements and respond to guest requests efficiently.
• Complete necessary reports accurately.
• Share information about local attractions and highlights with guests.
• Ensure all transactions are integrated seamlessly into the guest experience.

Workplace Standards and Physical Requirements

Success in this role requires adherence to critical workplace standards, including maintaining a safe environment, following company policies and procedures, upholding confidentiality, protecting company assets, and ensuring quality standards. Professionalism in uniform, personal appearance, and communication is essential. The role involves physical activity, requiring individuals to stand, sit, or walk for extended periods and to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• 0-1 year of experience in a related field.
• Ability to take initiative and deliver comprehensive guest services.
• Demonstrated commitment to upholding company policies and quality standards.
• Professional demeanor and communication skills.

About Marriott Hotels

Marriott Hotels aims to enhance hospitality through innovation while maintaining a sense of familiarity globally. As a host, you will contribute to the promise of "Wonderful Hospitality. Always." by providing thoughtful and forward-thinking service. Joining Marriott Hotels means becoming part of the Marriott International portfolio of brands, offering opportunities for professional growth and a sense of belonging within a global team.

Inclusion and Opportunity

Marriott International is committed to being an equal opportunity employer, valuing and celebrating the diverse backgrounds of its associates. The company fosters an environment where the unique cultures, talents, and experiences of its team members are recognized as a core strength. Marriott is dedicated to non-discrimination on any protected basis, in accordance with applicable law.