Guest Experience Expert📣 Job Ad

About the Role

Marriott Hotels & Resorts is seeking a Guest Experience Expert for a full-time position. This role focuses on creating memorable and unique experiences for guests, extending beyond standard check-in and check-out procedures. The Guest Experience Expert is empowered to provide a range of services that guide guests throughout their stay, ensuring all interactions contribute positively to their overall experience.

Key Responsibilities

• Initiating and delivering a wide range of services to guide guests through their entire stay.
• Processing operational needs and addressing guest requests efficiently.
• Completing necessary reports and sharing information about the local area.
• Ensuring all transactions are integrated seamlessly into the guest experience.
• Maintaining a safe work environment and adhering to company policies and procedures.
• Upholding confidentiality and protecting company assets.
• Ensuring professional appearance, uniform, and communication standards are met.

Physical Requirements

This role requires physical activity, including standing, sitting, or walking for extended periods. The Guest Experience Expert will also take a hands-on approach to work, which involves moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Experience: 0-1 years of related work experience. No supervisory experience is required.
• License or Certification: None required.

Company Culture

Marriott International is committed to being an equal opportunity employer, valuing and celebrating the unique backgrounds of its associates. The company fosters an environment where diversity in culture, talent, and experiences is recognized as a significant strength. Marriott Hotels aims to deliver thoughtful, heartfelt, and forward-thinking service, upholding its legacy of "Wonderful Hospitality. Always."

About JW Marriott

JW Marriott, part of Marriott International's luxury portfolio, operates over 100 properties globally. The brand prioritizes its associates, believing that associate satisfaction leads to guest satisfaction. JW Marriott associates are characterized by their confidence, innovation, authenticity, and intuitive service, continuing the legacy of J. Willard Marriott. The brand offers a work environment focused on community, camaraderie, and opportunities for training, development, and recognition, with an emphasis on holistic well-being.