Guest Experience Expert📣 Job Ad

About The Luxury Collection

The Luxury Collection Hotels & Resorts offers authentic experiences designed to evoke lasting, treasured memories for guests. Each luxury hotel and resort within The Luxury Collection is a unique expression of its locale, serving as a portal to the destination’s cultural charms and treasures. As part of Marriott International, The Luxury Collection invites individuals who appreciate evocative storytelling, possess a keen interest in local heritage, and are committed to delivering genuine, personalized, and anticipatory hospitality.

Role Overview

The Guest Experience Expert at The Luxury Collection, located in Jiddah and Makkah, Saudi Arabia, is responsible for creating memorable and unique experiences for guests beyond standard check-in and check-out procedures. This full-time role involves taking the initiative to deliver a wide range of services, guiding guests throughout their entire stay. Individuals in this position are empowered to move within their space and execute tasks necessary to ensure guest satisfaction.

Key Responsibilities

• Process operational needs efficiently.
• Address and fulfill guest requests promptly.
• Complete required reports accurately.
• Share highlights and insights about the local area with guests.
• Integrate transactions seamlessly as an integral part of the guest experience.

Work Environment and Expectations

Critical to success in this role are creating a safe workplace, adhering to company policies and procedures, and maintaining confidentiality. Professionals are expected to protect company assets, uphold quality standards, and ensure a professional uniform, personal appearance, and communication style. The role involves physical activity, requiring individuals to be on their feet and moving, including standing, sitting, or walking for extended periods. It also requires a hands-on approach, including the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Qualifications and Experience

Candidates for the Guest Experience Expert position should possess 0-1 years of relevant experience. This role is suitable for individuals prepared to engage directly with guests and contribute to a high-standard hospitality environment.

Application Information

We invite qualified candidates to apply for this full-time position within The Luxury Collection in Jiddah and Makkah, Saudi Arabia. Further details regarding the application process will be provided upon interest.