Guest Relations Agent Raffles The Red Sea (Saudi National)

About the Role

Accor is seeking a Guest Relations Agent for Raffles The Red Sea, a luxury resort located within Saudi Arabia’s Red Sea Project. This full-time position is open to Saudi Nationals and involves ensuring a refined and personalized guest experience. The resort is designed as a sanctuary of elegance, blending Raffles’ service with the natural beauty and sustainability ethos of the Red Sea destination.

Resort Overview

Raffles & Fairmont The Red Sea will offer two nature-focused resorts with a total of 361 rooms, 11 distinct dining concepts, including an overwater restaurant with views of the Red Sea and mangroves, and a spa. Raffles The Red Sea aims to provide a curated haven for discerning travelers, emphasizing graciousness and personalized service.

Key Responsibilities

• Welcome and engage guests in a warm, refined, and genuine manner, ensuring recognition of returning guests, VIPs, and special occasions.
• Proactively identify guest preferences, expectations, and emotional cues to personalize interactions and services.
• Maintain detailed guest profiles, recording preferences, feedback, and notable interactions to enhance future stays.

Guest Service and Coordination

• Serve as the primary point of contact for in-house guests, ensuring their comfort and satisfaction throughout their stay.
• Handle guest feedback, requests, and concerns with empathy, professionalism, and a solutions-driven approach.
• Follow up on service recovery actions to ensure issues are fully resolved and guests depart with a positive impression.
• Coordinate bespoke amenities, surprises, and experiences in collaboration with Concierge, Butler Service, and Food & Beverage teams.

Required Experience

Candidates for this position should have 2-3 year of relevant experience in guest relations or a similar hospitality role.

Application Process

This is a full-time opportunity for Saudi Nationals. Salary details will be discussed during the interview process.