Housekeeper Public Area Lead

About the Role

Sheraton is seeking a Housekeeper-Public Area-Lead to join their team. This full-time role involves overseeing the cleanliness and maintenance of public areas, ensuring high standards are consistently met, and supporting management in team development. The position requires 0-1 years of experience.

Key Responsibilities

• Utilize checklists to ensure the cleanliness and condition of assigned areas meet designated standards.
• Identify and report preventative or other maintenance issues in public areas or guest rooms.
• Request preventative maintenance or non-urgent repairs using appropriate methods.
• Contact other departments directly for urgent repairs.
• Clean, maintain, and properly store cleaning equipment.
• Document and report outstanding issues and complete required Housekeeping paperwork.
• Respond promptly to requests from guests, Front Desk, or At Your Service.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model for team members.

Safety and Security Compliance

• Adhere to all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete all required safety training and certifications.
• Properly store flammable materials according to guidelines.

Guest Service and Professional Conduct

• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Develop and maintain positive working relationships with colleagues, support the team in achieving common goals, and respond appropriately to employee concerns.
• Communicate with others using clear and professional language.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Technical Skills

• Enter and locate work-related information using computers and/or point of sale systems.
• Visually verify and interpret written documents.