Housekeeper Public Area Lead

About the Role

Marriott International is seeking a Housekeeper-Public Area-Lead to join their team in Medina. This full-time role involves ensuring the cleanliness and maintenance of public areas within the property, adhering to established standards, and supporting management in various operational aspects.

Key Responsibilities

• Utilize checklists to ensure all assigned public areas meet designated cleanliness and condition standards.
• Identify and report preventative or other maintenance issues in public areas or guest rooms.
• Request preventative maintenance or non-urgent repairs using appropriate methods and contact other departments directly for urgent repairs.
• Clean, maintain, and properly store all cleaning equipment.
• Document and report outstanding issues and complete all required Housekeeping paperwork.
• Respond promptly to requests from guests, the Front Desk, or At Your Service.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, serving as a role model.
• Adhere to all company and safety and security policies and procedures, reporting any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications and properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Develop and maintain positive working relationships with colleagues, support the team in achieving common goals, and listen and respond appropriately to concerns.
• Communicate with others using clear and professional language.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point of sale systems.
• Visually verify and interpret written documents.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Related Work Experience: Less than 1 year of related work experience is required.
• Supervisory Experience: No prior supervisory experience is necessary.
• License or Certification: None specified.

Additional Duties

The Housekeeper-Public Area-Lead will also perform other reasonable job duties as requested by Supervisors to ensure smooth operations and guest satisfaction.