Oracle Fusion CX Functional Consultant

About the Role

Blackstone eIT is seeking an Oracle Fusion CX Functional Consultant to join their team in Saudi Arabia. This full-time role involves leading CX/CLM discovery, fit-to-standard, and TO-BE workshops, covering various aspects of customer and investor journeys, revenue contracts, sales interactions, enquiries, complaints, and service requests. The ideal candidate will have 5-10 years of relevant experience.

Key Responsibilities

• Lead CX/CLM discovery, CRP1/fit-to-standard, and CRP2/TO-BE workshops, covering customer/investor journeys, revenue contracts, sales interactions, enquiries, complaints, and service requests.
• Configure and validate Oracle Enterprise Contracts for contract templates, clauses, approvals, obligations, amendments, renewals, commercial controls, and agreed billing triggers.
• Configure and validate Oracle Fusion Sales/Service for customers/investors, accounts/contacts, opportunities, interactions, communications, enquiries, complaints, and service requests within the confirmed scope.
• Define the functional boundary between Enterprise Contracts, Sales/Service, Financials, Procurement, AMS, and any approved extensions, preventing duplication of customer, contract, asset, or permit master data.
• Own CX/CLM sections of *, RTM, and ************* configuration baseline, and document standard-versus-extension decisions.
• Define contract/customer data migration requirements with the Data Migration Lead, including customer/investor, contract, clause/obligation, and relevant open-transaction data.
• Define functional integration requirements for customer, contract, asset/permit references, billing/invoicing/collections, e-signature/document services, and AMS; validate ********** designs and interface outcomes.
• Design role-based approvals and commercial workflows aligned with Delegation of Authority, security, and audit requirements.
• Define CX/contract dashboards, operational reports, and KPIs, and validate reporting outputs.
• Prepare and support SIT/E2E/UAT scenarios spanning lead/opportunity-to-contract, contract change/renewal, billing trigger hand-off, customer service, and complaint/enquiry processes.
• Support cutover, final data validation, production readiness, hypercare, and knowledge transfer to Commercial/Customer teams.

Key Deliverables and Accountabilities

• CX/CLM TO-BE design, fit/gap decisions, and RTM content.
• Approved *************** configuration baseline for Enterprise Contracts and Sales/Service.
• Customer/investor and contract migration requirements under ****
• Functional integration/reporting requirements and applicable ********** inputs.
• * CX/CLM test scenarios/evidence and * UAT acceptance support.
• Cutover, production-validation, and hypercare support for customer and contract processes.

Experience and Qualifications

Candidates should possess 5-10 years of experience in a relevant functional consulting role, specifically with Oracle Fusion CX/CLM modules. A strong understanding of customer/investor journeys, contract management, sales, and service processes is essential.

Work Environment

This is a full-time position based in Saudi Arabia, offering an opportunity to work with a dedicated team on significant Oracle Fusion implementations.