Patient Affairs Excellence Officer

About the Role

Dallah Healthcare is seeking a Patient Affairs Excellence Officer to support patients and their families throughout their care journey. This full-time role focuses on addressing concerns, providing essential information, and promoting a positive patient experience. The officer plays a crucial part in ensuring hospital services are delivered with empathy, professionalism, and in alignment with patient rights and service excellence standards.

Key Responsibilities

• Serve as a direct point of contact for patients and families to receive concerns, suggestions, and compliments.
• Document and follow up on patient complaints or service issues in accordance with hospital policies.
• Coordinate with clinical and administrative departments to support timely resolution of patient issues.
• Educate patients and families about their rights, responsibilities, and available support services.
• Participate in service recovery efforts to ensure patient satisfaction and trust are restored.
• Assist in collecting patient feedback through surveys, interviews, or other feedback tools.
• Monitor patient waiting areas and service points to identify and address patient needs proactively.
• Maintain accurate and confidential records of patient interactions and service resolutions.
• Uphold hospital values by promoting courtesy, respect, and clear communication at all times.
• Ensure work is performed based on approved policies, processes, procedures, and instructions.
• Identify opportunities for continuous improvement of systems, processes, and practices, considering leading practices, cost reduction, and productivity improvement.
• Ensure day-to-day activities are properly performed in line with established policies and procedures.
• Follow up on escalated cases or issues to ensure efficient and timely closure.

Required Experience

Candidates should possess 1-3 years of relevant experience in patient affairs, customer service, or a similar role within a healthcare setting. This is a full-time position.

Essential Qualities

• Strong work ethic and a sense of dependability and responsibility.
• Possession of a positive attitude and adaptability to various situations.
• Demonstrated honesty and integrity in all interactions.
• Self-motivated with a strong desire to grow and learn.
• Strong self-confidence and interpersonal skills.

Commitment to Patient Experience

This role is central to Dallah Healthcare's commitment to delivering exceptional patient care. The Patient Affairs Excellence Officer contributes directly to patient satisfaction and trust by ensuring that every interaction reflects the hospital's dedication to quality and compassionate service.

Application Information

We invite qualified candidates to apply for this opportunity to contribute to a leading healthcare provider. Further details on the application process will be provided upon inquiry.