Reservations Manager (Saudi National Only)📣 Job Ad

About Faena The Red Sea

Faena is recognized for its integration of art, culture, and community, drawing from soulful traditions and imaginative design. The brand focuses on authentic hospitality and transformative guest experiences. Expanding into the Kingdom of Saudi Arabia, Faena The Red Sea aims to establish a new destination characterized by its visionary approach and exceptional execution, creating environments that emphasize beauty, wonder, and connection.

Role Summary: Reservations Manager (Saudi National Only)

Faena The Red Sea is seeking a Reservations Manager who is a Saudi National to lead its Reservations department. This full-time role is central to establishing the initial guest impression, ensuring warmth, artistry, and precision in every interaction. The Reservations Manager is responsible for the strategic and operational oversight of the reservations function, focusing on revenue performance and ensuring the booking process aligns with the Faena brand's standards of sophistication, exclusivity, and emotive storytelling. The position involves close collaboration with Revenue Management, Front Office, Sales & Marketing, and Guest Experience teams to deliver personalized booking experiences from inquiry to arrival.

Key Responsibilities

• Champion and maintain a culture of warmth, precision, and pride within the reservations function, consistent with the Faena brand.
• Oversee daily reservations operations across all channels (phone, email, OTAs, GDS, direct website), ensuring accuracy, efficiency, and an exceptional guest experience.
• Set, monitor, and enforce reservations standards, scripts, and service protocols aligned with Faena’s luxury positioning and brand voice.
• Partner with the Director of Revenue Management to implement pricing strategy, rate integrity, availability controls, and inventory allocation across all distribution channels.
• Analyze booking pace, pickup, denials, and cancellation trends; recommend action plans to maximize occupancy and RevPAR.
• Review and approve complex, VIP, and high-value reservations, ensuring bespoke arrangements are curated and flawlessly executed.
• Champion upselling and cross-selling of room categories, experiences, and packages to elevate guest journeys and drive ancillary revenue.
• Ensure the Property Management System (PMS) and all channel managers reflect accurate rates, availability, and content at all times.
• Collaborate with Front Office, Housekeeping, and Guest Experience teams to guarantee seamless arrivals, departures, and fulfillment of special requests.
• Handle guest escalations and booking-related service recovery with discretion, empathy, and a solutions-first approach.
• Conduct regular audits of reservation records for accuracy, completeness, and compliance with brand standards and data privacy regulations.
• Prepare and present reservations performance reports, forecasts, and departmental budgets to senior leadership.
• Recruit, train, and evaluate reservations team members; conduct performance reviews and identify development opportunities.
• Maintain deep knowledge of resort offerings, experiences, promotions, and the destination to inspire and inform the guest journey.
• Manage overbooking strategy and inventory control in coordination with Revenue Management, minimizing risk while optimizing occupancy.
• Stay current on luxury hospitality trends, competitor positioning, and guest expectations, bringing insights back to elevate the Faena offering.

Qualifications and Experience

• Bachelor’s degree in Hospitality Management, Business, or a related field is preferred.
• Minimum of 4–6 years of progressive experience in reservations or revenue-related roles within luxury hospitality, including at least 1–2 years in a supervisory or managerial capacity.
• Proven experience with Property Management Systems (PMS), Central Reservation Systems (CRS), Global Distribution Systems (GDS), and channel management platforms.
• Strong understanding of hotel/resort operations, rate structures, revenue management principles, and distribution strategy.
• Pre-opening experience within a luxury resort or lifestyle brand is considered an advantage.

Required Skills

• Inspirational leadership with the ability to coach, motivate, and hold a team accountable to luxury service standards.
• Strong commercial acumen with an analytical, revenue-driven mindset.
• Exceptional communication, negotiation, and interpersonal skills across all levels of the organization.
• Meticulous attention to detail and accuracy in data and financial handling.
• Composed, solutions-oriented approach to problem-solving under pressure.
• Strong organizational and time-management abilities, able to balance strategic and operational priorities.
• Collaborative team player who partners effectively across Front Office, Revenue, Sales, and Marketing.
• Proficiency in reservations technology, Microsoft Office, and reporting tools.
• A refined, guest-centric sensibility that embodies the artistry, warmth, and sophistication of the Faena Culture.
• Sound judgment and discretion when handling VIP, celebrity, or high-profile guest arrangements.

Work Environment

This role is based in Saudi Arabia, contributing to the establishment of Faena The Red Sea. The Reservations Manager will operate within a dynamic luxury hospitality environment, working collaboratively with various departments to uphold brand standards and deliver exceptional guest experiences.